Technical Support

We are seeking a technical support engineer to assist customers with technical issues through email and on the phone. This position requires exceptional problem solving skills, as you will be tackling new and unique challenges every day with no set script to resolve an issue. The ability to research both alone and in a team to reproduce and debug customer issues is essential. As the voice of the company, applicants should have excellent communication skills and be able to learn quickly. Programming knowledge is required, as well as a bachelor's degree in a STEM field (Computer Science, Engineering, Math, Physics, etc.).

Requirements and Take-Home Tasks

• A good understanding of relational databases.
• Knowledge of SQL concepts such as JOIN, aggregation etc.
• Very good written communication skills in English.

Benefits

• Competitive compensation based on merit.
• Annual bonus based on performance.
• Opportunity to build world-class software that will be used in major organizations in the world.
• Opportunity to work with and learn from a talented team of developers in the US, China, India, and Albania.