Provide OData Services of Freshdesk Data from a WCF Application

The CData ADO.NET Provider for FreshDesk enables you to use the Windows Communication Foundation (WCF) framework to rapidly develop service-oriented applications that provide Freshdesk data to OData consumers. This article shows how to create an entity data model to provide the underlying connectivity to the Freshdesk data, as well as how to create a WCF Data Service to expose the OData service. You can then consume the feed with any OData client, for example, Power Pivot or an application that uses the CData ADO.NET Provider for OData.

Create the OData Service

Follow the steps below to create a WCF service application that will provide connectivity to Freshdesk data via OData.

1. Open Visual Studio and create a new project. Select the WCF Service Application template.
2. Delete the autogenerated IService.cs and Service1.svc.
3. Click Project -> Add New Item -> ADO.NET Entity Data Model.
4. In the Entity Data Model wizard that is displayed, select the 'EF Designer from Database' option.
5. In the resulting Choose Your Connection dialog, click New Connection.

6. In the Connection properties dialog, select the CData Freshdesk Data Source and enter the necessary credentials. A typical connection string is below:

   Domain=MyDomain;APIKey=myAPIKey;

   FreshDesk はbasic 認証を使用します。データへの接続には、次の接続プロパティを設定してください。

   • Domain：この値を、FreshDesk アカウントに紐づけられたドメインに設定します。例えば、 https://my_domain.freshdesk.comです。
   • APIKey：この値を、FreshDesk アカウントに紐づけられたAPI キーに設定します。API キーを取得するには、 サポートPortal にログインして、-> 右上端のプロファイル写真をクリック、-> プロファイル設定ページに移動します。API キーは、 右のchange password セクションの下から生成できます。

   See the help documentation for guides to connecting in Visual Studio.

7. Select Freshdesk tables and views that you want OData clients to access.
8. Click Project -> Add New Item -> WCF Data Service.

9. Specify the data source class and configure access to the new WCF Data Service. In the example below, the Access Rule for the entities is set to All. This means that any user will be able to read and modify data.

   using System; using System.Collections.Generic; using System.Data.Services; using System.Data.Services.Common; using System.Linq; using System.ServiceModel.Web; using System.Web; namespace FreshDeskService{ public class FreshDeskDataService : DataService { public static void InitializeService(DataServiceConfiguration config) { config.SetEntitySetAccessRule("*", EntitySetRights.All); config.DataServiceBehavior.MaxProtocolVersion = DataServiceProtocolVersion.V3; } } }
10. Run the project. Applications that support OData can now access the Salesforce data and reflect any changes. You can access the feed in your browser. The feed will resemble the following:

Consume the OData Service from Power Pivot

You can now use the service from any OData client; for example, Excel Power Pivot.

1. Open Excel and click on the Power Pivot Window button.
2. A new pop-up will appear. Select the option From Data Feeds.
3. In the resulting Table Import Wizard, enter the OData URL. For example, http://localhost:12449/FreshDeskDataService.svc/.
4. After connecting to the OData service, click the Next button at the bottom of the window.
5. A table listing of the available tables will appear in the next window of the wizard. Select which tables you want to import and click Finish.
6. Click Close to import the data in Power Pivot.