Validate Freshdesk Data with QuerySurge

QuerySurge is a smart data testing solution that automates data validation and testing. When paired with the CData JDBC Driver for Freshdesk, QuerySurge can work with live Freshdesk data. This article walks through connecting to Freshdesk data from QuerySurge.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Freshdesk data. When you issue complex SQL queries to Freshdesk, the driver pushes supported SQL operations, like filters and aggregations, directly to Freshdesk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze Freshdesk data using native data types.

Connecting to Freshdesk Data in QuerySurge

To connect to live Freshdesk data from QuerySurge, you need to deploy the JDBC Driver JAR file to your QuerySurge Agent(s) and add a new connection from the QuerySurge Admin view.

Deploy the JDBC Driver

1. Download the CData JDBC Driver for Freshdesk installer, unzip the package, and run the JAR file to install the driver.
2. Once the driver is installed, stop the Agent Service.
3. Copy the JAR File (and license file if it exists) from the installation location (typically C:\Program Files\CData\CData JDBC Driver for Freshdesk\lib\) to your Agent(s) (QuerySurge_install_dir\agent\jdbc).
4. Restart the Agent Service.

For more information on deploying JDBC drivers for QuerySurge, refer to the QuerySurge Knowledge Base.

Configure a New Connection to Freshdesk

1. Log into QuerySurge and navigate to the Admin view.
2. Click Configuration -> Connections in the Administration Tree.
3. Click Add to create a new connection.
4. In the QuerySurge Connection Wizard, click Next.
5. Name the connection (e.g. CData JDBC Connection to Freshdesk).
6. Set the Data Source to "All Other JDBC Connections (Connection Extensibility)" and click Next.
7. Set the Driver Class to cdata.jdbc.freshdesk.FreshDeskDriver and click Next.

8. Set the Connection URL using the necessary connection properties to authenticate with Freshdesk. Your Connection URL will look something like the following:

   jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;

   Built-in Connection String Designer

   For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

   java -jar cdata.jdbc.freshdesk.jar

   Fill in the connection properties and copy the connection string to the clipboard.

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
9. Set the Test Query to enable the Test Connection button for the Connection (e.g. SELECT * FROM Tickets LIMIT 1) and click Next.
10. Click Test Connection to ensure the connection is configured properly and click Save to add the connection.

Once the connection is added, you can write SQL queries against your Freshdesk data in QuerySurge.

Compare Freshdesk Data Queries with a QueryPair

With the connection configured, you can follow the steps below to compare querying Freshdesk data with a QueryPair.

1. Select "Design Library" from the Design Menu
2. Click QueryPairs under QuerySurge Design
3. Click "Create New QueryPair"
4. Name the QueryPair and click Save
5. In either the Source or Target panes, select the connection created above (select the same connection to query Freshdesk twice or another connection to perform a comparison)
6. Write queries in the Editor for each pane, e.g. SELECT * FROM Tickets
7. Click the "Design-Time Run" tab to execute the queries
8. When the query execution is finished, click "View Query Results" to see the Freshdesk data returned by the query

Download a free, 30-day trial of the CData JDBC Driver for Freshdesk and start working with your live Freshdesk data in QuerySurge. Reach out to our Support Team if you have any questions.