Connect to Jira Service Desk Data in Aqua Data Studio

The CData JDBC Driver for Jira Service Desk integrates Jira Service Desk data with wizards and analytics in IDEs like Aqua Data Studio. This article shows how to connect to Jira Service Desk data through the connection manager and execute queries.

Create a JDBC Data Source

You can use the connection manager to define connection properties and save them in a new JDBC data source. The Jira Service Desk data source can then be accessed from Aqua Data Studio tools.

1. In Aqua Data Studio, select Register Server from the Servers menu.
2. In the Register Server form, select the 'Generic - JDBC' connection.
3. Enter the following JDBC connection properties:
   • Name: Enter a name for the data source; for example, Jira Service Desk.
   • Driver Location: Click the Browse button and select the cdata.jdbc.jiraservicedesk.jar file, located in the lib subfolder of the installation directory.
   • Driver: Enter the Driver's class name, cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver.

   • URL: Enter the JDBC URL, which starts with jdbc:jiraservicedesk: and is followed by a semicolon-separated list of connection properties.

     You can establish a connection to any Jira Service Desk Cloud account or Server instance.

     Connecting with a Cloud Account

     To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

     Supply the following to connect to data:

     • User: Set this to the username of the authenticating user.
     • APIToken: Set this to the API token found previously.

     Connecting with a Service Account

     To authenticate with a service account, you will need to supply the following connection properties:

     • User: Set this to the username of the authenticating user.
     • Password: Set this to the password of the authenticating user.
     • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

     Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

     Accessing Custom Fields

     By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

     Built-in Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the Jira Service Desk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

     java -jar cdata.jdbc.jiraservicedesk.jar

     Fill in the connection properties and copy the connection string to the clipboard.

     A typical JDBC URL is below:
     jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

Query Jira Service Desk Data

You can now query the tables exposed.