Import Real-Time Jira Service Desk Data in ColdFusion to Build Applications

Adobe ColdFusion is a web and mobile application development platform. It uses its own scripting language, ColdFusion Markup Language (CFML), to create data-driven websites as well as generate remote services, such as REST.

When ColdFusion is paired with the CData JDBC Driver for Jira Service Desk, you can link your ColdFusion web and mobile applications to operational Jira Service Desk data. This allows for your applications to be more robust and complete. This article details how to use the JDBC driver to create a table populated with Jira Service Desk data from within a ColdFusion markup file.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Jira Service Desk data. When you issue complex SQL queries to Jira Service Desk, the driver pushes supported SQL operations, like filters and aggregations, directly to Jira Service Desk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze Jira Service Desk data using native data types.

Configuring the Connection to Jira Service Desk

You will need a JDBC connection string to establish a connection between Coldfusion and Jira Service Desk.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

• User: Set this to the username of the authenticating user.
• APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, you will need to supply the following connection properties:

• User: Set this to the username of the authenticating user.
• Password: Set this to the password of the authenticating user.
• URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

Built-in Connection String Designer

For assistance in constructing the JDBC URL, use the connection string designer built into the Jira Service Desk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

Adding a Data Source and Creating a Table

After configuring the connection, follow the steps below to add the CData JDBC Driver to ColdFusion's lib directory, add a new data source, test the connection, create a ColdFusion markup file, and, finally, make a real-time connection with Jira Service Desk data and display it in a table written in the ColdFusion Markup Language, or CFML:

1. Copy the JDBC Driver for Jira Service Desk and lic file from "C:\Program Files\CData[product_name]\lib" to "C:\ColdFusion2021\cfusion\wwwroot\WEB-INF\lib". cdata.jdbc.jiraservicedesk.jar cdata.jdbc.jiraservicedesk.lic

   Note: If you do not copy the .lic file with the jar, you will see a licensing error that indicates you do not have a valid license installed. This is true for both the trial and full versions.

2. From the ColdFusion administrator interface, choose Data & Services.
3. Here, we can "Add New Data Source". The data source name can be any name, provided it conforms to the ColdFusion variable naming conventions. For our JDBC driver, choose "other", then click the "Add" button.
4. Next, populate the driver properties.
   • JDBC URL will need to be in the format: jdbc:jiraservicedesk:|connectionString|.
   • A typical connection string looks like this:

     jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

   • The Driver Class is: cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver
   • The Driver Name is arbitrary and simply used to recognize the data source in the ColdFusion administration console.
5. Now, test the connection by clicking the check mark to the left of the CDataJira Service DeskJDBC data source you just created. When the data source reports an "OK" status, it is ready for use.
6. Next, create a new ColdFusion Markup file (.cfm) and place it in the wwwroot directory ("C:\ColdFusion2021\cfusion\wwwroot") for ColdFusion.

   The following code queries the data source:

               
           <cfquery name="Jira Service DeskQuery" dataSource="CDataJira Service DeskJDBC"> 
             SELECT * FROM Requests 
           </cfquery> 
       

   And a CFTable can be used to quickly output the table in HTML:

               
             <cftable  
             query = "Jira Service DeskQuery" 
             border = "1" 
             colHeaders 
             colSpacing = "2" 
             headerLines = "2" 
             HTMLTable 
             maxRows = "500" 
             startRow = "1"> 
   
             <cfcol header="<b>RequestId</b>" align="Left" width=2 text="RequestId"/> 
   
             <cfcol header="<b>ReporterName</b>" align="Left" width=15 text="ReporterName"/> 
   
             ...
   
           </cftable> 
       

   Full code, including the HTML portion is available below:

               
           <html> 
           <head><title>CData Software | Jira Service Desk Requests Table Demo </title></head> 
           <body> 
           <cfoutput>#ucase("Jira Service Desk Requests Table Demo")#</cfoutput> 
           <cfquery name="Jira Service DeskQuery" dataSource="CDataJira Service DeskJDBC"> 
   
             SELECT * FROM Requests 
   
           </cfquery> 
           <cftable  
             query = "Jira Service DeskQuery" 
             border = "1" 
             colHeaders 
             colSpacing = "2" 
             headerLines = "2" 
             HTMLTable 
             maxRows = "500" 
             startRow = "1"> 
             <cfcol header="<b>RequestId</b>" align="Left" width=2 text="RequestId"/> 
   
             <cfcol header="<b>ReporterName</b>" align="Left" width=15 text="ReporterName"/> 
   
             ...
   
           </cftable> 
           </body> 
   
           </html>  
       

7. Finally, run the code locally in a browser at the default port of 8500. It produces a table populated with Jira Service Desk data!

As a note, the CData JDBC Drivers also support parameterized queries using the cfqueryparam element. For example: SELECT * FROM Account WHERE name =

Get Started Today

Download a free, 30-day trial of the CData JDBC Driver for Jira Service Desk and start building Jira Service Desk-connected applications with Adobe ColdFusion. Reach out to our Support Team if you have any questions.