Access Live ServiceNow Data in TIBCO Data Virtualization

TIBCO Data Virtualization (TDV) is an enterprise data virtualization solution that orchestrates access to multiple and varied data sources. When paired with the CData TIBCO DV Adapter for ServiceNow, you get federated access to live ServiceNow data directly within TIBCO Data Virtualization. This article walks through deploying an adapter and creating a new data source based on ServiceNow.

With built-in optimized data processing, the CData TIBCO DV Adapter offers unmatched performance for interacting with live ServiceNow data. When you issue complex SQL queries to ServiceNow, the adapter pushes supported SQL operations, like filters and aggregations, directly to ServiceNow. Its built-in dynamic metadata querying allows you to work with and analyze ServiceNow data using native data types.

Deploy the ServiceNow TIBCO DV Adapter

1. In a console, navigate to the bin folder in the TDV Server installation directory. If there is a current version of the adapter installed, you will need to undeploy it.

   .\server_util.bat -server localhost -user admin -password ******** -undeploy -version 1 -name ServiceNow
   

2. Extract the CData TIBCO DV Adapter to a local folder and deploy the JAR file (tdv.servicenow.jar) to the server from the extract location.

   .\server_util.bat -server localhost -user admin -password ******** -deploy -package /PATH/TO/tdv.servicenow.jar
   

You may need to restart the server to ensure the new JAR file is loaded properly, which can be accomplished by running the composite.bat script located at: C:\Program Files\TIBCO\TDV Server <version>\bin. Note that reauthenticating to the TDV Studio is required after restarting the server.

Sample Restart Call

.\composite.bat monitor restart

Authenticate with ServiceNow Using OAuth

Since ServiceNow authenticates using the OAuth protocol and TDV Studio does not support browser-based authentication internally, you will need to create and run a simple Java application to retrieve the OAuth tokens. Once retrieved, the tokens are used to connect to ServiceNow directly from the adapter.

The following code sample shows how to authenticate with ServiceNow. You will simply need to execute the Java application with the tdv.servicenow.jar file in the class path.

ServiceNowOAuth oauth = new ServiceNowOAuth();  
oauth.generateOAuthSettingsFile("InitiateOAuth=GETANDREFRESH;" + 
                                  "OAuthClientId=MyOAuthClientId;OAuthClientSecret=MyOAuthClientSecret;Username=MyUsername;Password=MyPassword;Instance=MyInstance;" + 
                                  "OAuthSettingsLocation=C:\servicenow\OAuthSettings.txt;");

Once you deploy the adapter and authenticate, you can create a new data source for ServiceNow in TDV Studio.

Create a ServiceNow Data Source in TDV Studio

With the CData TIBCO DV Adapter for ServiceNow, you can easily create a data source for ServiceNow and introspect the data source to add resources to TDV.

Create the Data Source

1. Right-click on the folder you wish to add the data source to and select New -> New Data Source.
2. Scroll until you find the adapter (e.g. ServiceNow) and click Next.
3. Name the data source (e.g. CData ServiceNow Source).

4. Fill in the required connection properties.

   ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.

   See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

   NOTE: Set the OAuthSettingsLocation property in the DV Adapter to the same value you used when performing the OAuth authentication (see above).

5. Click Create & Close.

Introspect the Data Source

Once the data source is created, you can introspect the data source by right-clicking and selecting Open. In the dashboard, click Add/Remove Resources and select the Tables, Views, and Stored Procedures to include as part of the data source. Click Next and Finish to add the selected ServiceNow tables, views, and stored procedures as resources.

After creating and introspecting the data source, you are ready to work with ServiceNow data in TIBCO Data Virtualization just like you would any other relational data source. You can create views, query using SQL, publish the data source, and more.