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Get the Report →Connect to Sugar CRM Data from Crystal Reports
Use CData Connect Cloud to connect to and report on live Sugar CRM data from Crystal Reports.
Crystal Reports is a business intelligence application by SAP designed to help you analyze your data with well-formatted, pixel-perfect, and multi-page reports. When paired with CData Connect Cloud, Crystal Reports gets access to live Sugar CRM data. This article demonstrates how to connect to Sugar CRM using Connect Cloud and report on Sugar CRM data in Crystal Reports.
CData Connect Cloud provides a pure SQL Server interface for Sugar CRM, allowing you to query data from Sugar CRM without replicating the data to a natively supported database. Using optimized data processing out of the box, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc.) directly to Sugar CRM, leveraging server-side processing to return the requested Sugar CRM data quickly.
Configure Sugar CRM Connectivity for Crystal Reports
Connectivity to Sugar CRM from Crystal Reports is made possible through CData Connect Cloud. To work with Sugar CRM data from Crystal Reports, we start by creating and configuring a Sugar CRM connection.
- Log into Connect Cloud, click Connections and click Add Connection
- Select "Sugar CRM" from the Add Connection panel
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Enter the necessary authentication properties to connect to Sugar CRM.
The User and Password properties, under the Authentication section, must be set to valid SugarCRM user credentials. This will use the default OAuth token created to allow client logins. OAuthClientId and OAuthClientSecret are required if you do not wish to use the default OAuth token.
You can generate a new OAuth consumer key and consumer secret in Admin -> OAuth Keys. Set the OAuthClientId to the OAuth consumer key. Set the OAuthClientSecret to the consumer secret.
Additionally, specify the URL to the SugarCRM account.
Note that retrieving SugarCRM metadata can be expensive. It is advised that you store the metadata locally as described in the "Caching Metadata" chapter of the help documentation.
- Click Create & Test
- Navigate to the Permissions tab in the Add Sugar CRM Connection page and update the User-based permissions.
Add a Personal Access Token
If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.
- Click on your username at the top right of the Connect Cloud app and click User Profile.
- On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
- Give your PAT a name and click Create.
- The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.
Connect to Sugar CRM from Crystal Reports using Connect Cloud
To establish a connection from Crystal Reports to CData Connect Cloud, you will need to download the JDBC Driver.
- Open the Client Tools page of CData Connect Cloud.
- In the Dev Tools section, click JDBC.
- Download and run the setup file.
- When the installation is complete, locate the JDBC Connect JAR file in the JDBC driver's installation directory, for example, C:\Program Files\CData\JDBC Driver for CData Connect\lib.
- Copy the JDBC Connect JAR file (cdata.jdbc.connect.jar).
After copying the JDBC CData Connect JAR file, you will need to paste it into the Crystal Reports installation location and configure the connection to Connect Cloud.
- Find the installation directory for Crystal Reports, for example, C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib
- Paste the JDBC Connect JAR file into the Crystal Reports installation directory.
- Go to the parent java folder. For example, C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java This folder should contain a CRConfig file.
- Open CRConfig in a text editor.
- Add the path to the JDBC CData Connect JAR file in the
of the CRConfig file, for example, C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\lib - Log into Crystal Reports and start a blank report.
- In the Database Expert dialog, click Create New Connection.
- Select the JDBC data source and the tables you want to add. Click OK.
- In the Connection dialog, enter the Connection URL (e.g. jdbc:connect:AuthScheme=OAuth;) and Database Classname (e.g. cdata.jdbc.connect.ConnectDriver).
- Click Finish. The Database Expert dialog displays all available connections.
You can now create reports with the connected data.
Get CData Connect Cloud
To get live data access to 100+ SaaS, Big Data, and NoSQL sources directly from Crystal Reports, try CData Connect Cloud today!