製品情報をご覧ください

製品情報や無償評価版を製品ページにてご確認いただけます。

製品ページへ

Query Zendesk Data in MySQL Workbench

Execute MySQL queries against live Zendesk data from MySQL Workbench.

You can use the SQL Gateway from the ODBC Driver for Zendesk to query Zendesk data through a MySQL interface. Follow the procedure below to start the MySQL remoting service of the SQL Gateway and work with live Zendesk data in MySQL Workbench.

Connect to Zendesk Data

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can use the built-in Microsoft ODBC Data Source Administrator to configure the DSN. This is also the last step of the driver installation. See the "Getting Started" chapter in the help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

Connecting to Zendesk

接続するには、URL を設定して認証を提供します。URL は、Zendesk Support のURL:https://{subdomain}.zendesk.com です。

Zendesk への接続

Zendesk は、Basic 認証またはOAuth 2 認証標準を利用しています。

ベーシック認証

ベーシック認証では、E メールアドレスとパスワード、もしくは、E メールアドレスとAPI token で接続します。User をE メールアドレスに設定し、次の方法でPassword とAPI Token を提供します。

  • Admin、Channels、API でZendesk Support Admin からパスワードを有効化します。
  • Zendesk Support Admin からAdmin->Channels->API と操作し、API token を管理します。同時に複数のトークンを有効化させることが可能です。

OAuth 認証

詳細はヘルプドキュメントを参照してください。

Configure the SQL Gateway

See the SQL Gateway Overview to set up connectivity to Zendesk data as a virtual MySQL database. You will configure a MySQL remoting service that listens for MySQL requests from clients. The service can be configured in the SQL Gateway UI.

Query Zendesk from MySQL Workbench

The steps below outline connecting to the virtual Zendesk database created in the SQL Gateway from MySQL Workbench and issuing basic queries to work with live Zendesk data.

Connect to Zendesk through the SQL Gateway

  1. In MySQL Workbench, click to add a new MySQL connection.
  2. Name the connection (CData SQL Gateway for Zendesk).
  3. Set the Hostname, Port, and Username parameters to connect to the SQL Gateway.
  4. Click Store in Vault to set and store the password.
  5. Click Test Connection to ensure the connection is configured properly and click OK.

Query Zendesk Data

  1. Open the connection you just created (CData SQL Gateway for Zendesk).
  2. Click File -> New Query Tab.
  3. Write a SQL query to retrieve Zendesk data, like SELECT * FROM `CData Zendesk Sys`.Tickets;

With access to live Zendesk data from MySQL Workbench, you can easily query and update Zendesk, just like you would a MySQL database. Get started now with a free, 30-day trial of the CData ODBC Driver for Zendesk and the CData SQL Gateway.

 
 
ダウンロード