DataBind Freshdesk Data to the DevExpress Data Grid

The ADO.NET Provider for Freshdesk by CData incorporates conventional ADO.NET data access components compatible with third-party controls. You can adhere to the standard ADO.NET data binding procedures to establish two-way access to real-time data through UI controls. This article will demonstrate the utilization of CData components for data binding with DevExpress UI Controls (Windows Forms and Web controls), specifically binding to a chart that visualizes live data.

FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

• Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
• APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

Windows Forms Controls

The code below shows how to populate a DevExpress chart with Freshdesk data. The FreshDeskDataAdapter binds to the Series property of the chart control. The Diagram property of the control defines the x- and y-axes as the column names.

using (FreshDeskConnection connection = new FreshDeskConnection(
"Domain=MyDomain;APIKey=myAPIKey;")) {
  FreshDeskDataAdapter dataAdapter = new FreshDeskDataAdapter(
  "SELECT Id, Name FROM Tickets WHERE Status = '2'", connection);
  
  DataTable table = new DataTable();
  dataAdapter.Fill(table);
  DevExpress.XtraCharts.Series series = new DevExpress.XtraCharts.Series();
  chartControl1.Series.Add(series);
  series.DataSource = table;
  series.ValueDataMembers.AddRange(new string[] { "Name" });
  series.ArgumentScaleType = DevExpress.XtraCharts.ScaleType.Qualitative;
  series.ArgumentDataMember = "Id";
  series.ValueScaleType = DevExpress.XtraCharts.ScaleType.Numerical;
  chartControl1.Legend.Visibility = DevExpress.Utils.DefaultBoolean.False;
  ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true;                              
}

Web Controls

The code below shows how to populate a DevExpress Web control with Freshdesk data. The FreshDeskDataAdapter binds to the Series property of the chart; the Diagram property defines the x- and y-axes as the column names.

using DevExpress.XtraCharts;

using (FreshDeskConnection connection = new FreshDeskConnection(
"Domain=MyDomain;APIKey=myAPIKey;"))
{
  FreshDeskDataAdapter FreshDeskDataAdapter1 = new FreshDeskDataAdapter("SELECT Id, Name FROM Tickets WHERE Status = '2'", connection);
  DataTable table = new DataTable();
  FreshDeskDataAdapter1.Fill(table);
  DevExpress.XtraCharts.Series series = new Series("Series1", ViewType.Bar);
  WebChartControl1.Series.Add(series);
  series.DataSource = table;
  series.ValueDataMembers.AddRange(new string[] { "Name" });
  series.ArgumentScaleType = ScaleType.Qualitative;
  series.ArgumentDataMember = "Id";
  series.ValueScaleType = ScaleType.Numerical;
  ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true;
}