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Access Freshdesk Data in PHP through the Cloud Hub

Connect to Freshdesk through the standard MySQL libraries in PHP.

You can use the CData Cloud Hub to access Freshdesk data from MySQL clients, without needing to perform an ETL or cache data. Follow the steps below to create a virtual MySQL database for Freshdesk and connect to Freshdesk data in real time through PHP's standard MySQL interfaces, mysqli and PDO_MySQL.

The CData Cloud Hub provides a pure MySQL, cloud-to-cloud interface for Freshdesk, allowing you to easily query live Freshdesk data in PHP — without replicating the data to a natively supported database. As you query data in PHP, the CData Cloud Hub pushes all supported SQL operations (filters, JOINs, etc) directly to Freshdesk, leveraging server-side processing to quickly return Freshdesk data.

Create a Virtual MySQL Database for Freshdesk Data

CData Cloud Hub uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Cloud Hub and click Databases.
  2. Select "Freshdesk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Freshdesk.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Freshdesk data from any MySQL client.

Connect in PHP

The following examples show how to use object-oriented interfaces to connect and execute queries. Initialize the connection object with the following parameters to connect to the virtual MySQL database:

  • Host: Specify the remote host location where the service is running. In this case "myinstance.cdatacloud.net" is used for the remote host setting since the service is running on the local machine.
  • Username: Specify the username for a user you authorized in the Cloud Hub.
  • Password: Specify the password for the authorized user account.
  • Database Name: Specify the name of the virtual database you created for Freshdesk.
  • Port: Specify the port the service is running on, port 3306 in this example.

mysqli

<?php
$mysqli = mysqli_init();

$mysqli->ssl_set("C:/certs/cloudclient.key",
                 "C:/certs/cloudclient.pem",
                 "C:/certs/myCA.pem",
                 NULL,NULL);

$mysqli->real_connect("mysintance.cdatacloud.net", "admin", "mypassword", "freshdeskdb",3306,NULL,MYSQLI_CLIENT_SSL_DONT_VERIFY_SERVER_CERT);
?>

PDO

<?php
$pdo = new PDO('mysql:host=myinstance.cdatacloud.net;dbname=freshdeskdb;port=3306;','admin', 'mypassword', array(
    PDO::MYSQL_ATTR_SSL_KEY                => 'C:/certs/cloudclient.key',
    PDO::MYSQL_ATTR_SSL_CERT               => 'C:/certs/cloudclient.pem',
    PDO::MYSQL_ATTR_SSL_CA                 => 'C:/certs/myCA.pem',
    PDO::MYSQL_ATTR_SSL_VERIFY_SERVER_CERT => false
    )
);
?>

Query in PHP

With the connection established, you can then access tables. The following steps walk through the example:

  1. Query the table; for example, Tickets. The results will be stored as an associative array in the $result object.
  2. Iterate over each row and column, printing the values to display in the PHP page.
  3. Close the connection.

mysqli

$result = $mysqli->query("SELECT Id, Name FROM Tickets WHERE Status = '2'");
while($row = $result->fetch_assoc()) {
  foreach ($row as $k=>$v) {
    echo "$k : $v";
    echo "<br />"; 
  }
}
$mysqli->close();

PDO

$result = $pdo->query("SELECT Id, Name FROM Tickets WHERE Status = '2'");
while($row = $result->fetch(PDO::FETCH_ASSOC)) {
  foreach ($row as $k=>$v) {
    echo "$k : $v";
    echo "<br />"; 
  }
}
$result = null;
$pdo = null;