Access Live Freshdesk Data in Google Sheets

Ready to get started?

Learn more or sign up for a free trial:

CData Connect Server


Use CData Connect Server to create a virtual MySQL Database for Freshdesk data and gain access to live Freshdesk data from your Google Sheets.

Google Sheets is a free, web-based spreadsheet program. When paired with CData Connect Server, you can instantly access Freshdesk data from within Google Sheets for data analysis, collaborations, calculations, and more. This article shows how to connect to Freshdesk in your Connect Server instance and access live Freshdesk data in Google Sheets.

CData Connect Server provides a pure MySQL interface for Freshdesk, allowing you to easily access live Freshdesk data in Google Sheets. Simply use the partner Connect Server Connector to generate a query (or write your own). Using optimized data processing out of the box, CData Connect Server pushes all supported query operations (filters, JOINs, etc) directly to Freshdesk, leveraging server-side processing to quickly return Freshdesk data.

This setup requires a CData Connect Server instance and the CData Connect Server Connector for Google Sheets. To get started, get a free trial of Connect Server and download the free Connect Server Google Sheets Connector.


Create a Virtual MySQL Database for Freshdesk Data

CData Connect Server uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Log into Connect Server and click Databases.
  2. Select "Freshdesk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Freshdesk.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Freshdesk data from Google Sheets.

Access Live Freshdesk Data in Google Sheets

The steps below outline connecting to CData Connect Server from Google Sheets to access live Freshdesk data.

  1. Log into Google Sheets, create a new sheet (or open an existing one).
  2. Click Add-ons and click Get Add-ons (if you have already installed the Add-on, jump to step 5).
  3. Search for CData Connect Server Connector and select the Add-on.
  4. Authorize the Connector.
  5. Back in Google Sheets, click Add-ons and open the CData Connect Server Connector.
  6. Use your instance name (myinstance in CONNECT_SERVER_URL), username, and password to connect to your Connect Server instance.
  7. Click CREATE to access Freshdesk data through your Connect Server instance.
  8. Select a Database (e.g. FreshDesk1) and click Next.
  9. Select a Table (e.g. Tickets) and Fields (columns), add any sorting, filtering, and limits and click Execute.

SQL Access to Freshdesk Data from Applications

Now, you have a direct connection to live Freshdesk data from your Google Sheets workbook. You can add more data to your workbook for calculations, aggregations, collaboration, and more.

Try CData Connect Server and get SQL data access to 200+ SaaS, Big Data, and NoSQL sources directly from your applications.