Integrate Live Freshdesk Data into Custom Business Apps Built in Power Apps

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CData Connect



Use CData Connect Cloud to create a virtual SQL Server Database for Freshdesk data and integrate live Freshdesk data into apps built in Microsoft Power Apps.

Power Apps is a service for building and using custom business apps that connect to your data and work across the web and mobile — without the time and expense of custom software development. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Freshdesk data from the apps you build using Power Apps. This article shows how to connect to Connect Cloud from Power Apps and build an app based on live Freshdesk data.

CData Connect Cloud provides a pure SQL, cloud-to-cloud interface for Freshdesk, allowing you to easily integrate with live Freshdesk data in Power Apps — without replicating the data. CData Connect Cloud looks exactly like a SQL Server database to Power Apps and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to Freshdesk, leveraging server-side processing to quickly return Freshdesk data.

Create a Virtual SQL Database for Freshdesk Data

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Connect Cloud and click Databases.
  2. Select "Freshdesk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Freshdesk.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

Connecting to CData Connect Cloud

To use Connect Cloud to integrate Freshdesk data into your Power Apps, you need a new SQL Server connection:

  1. Log in to Power Apps
  2. Click Data -> Connections -> New connection
  3. Select SQL Server
  4. In the connection wizard:

    • Choose to connect directly
    • Set SQL server name to the address of your Connect Cloud instance (myinstance.cdatacloud.net)
    • Set SQL database name to the name of the virtual Freshdesk database you created earlier (like freshdeskdb)
    • Set the Username and Password and click Create

Building a Data-Centric App for Freshdesk Data

With the connection to Connect Cloud configured, you are ready to integrate live Freshdesk data into the apps you build in Power Apps.

  1. Log in to Power Apps
  2. Click Create, hover over "Start from data" and click Make this app
  3. Select the SQL Server connection you created
  4. Search for or choose a table to work with
  5. Click Connect
  6. Customize the newly created app just like you would any other, including changing the layout and setting the fields exposed in BrowseScreen, DetailScreen, and EditScreen

At this point, you have an app with read and write access to live Freshdesk data that you can save and publish for use within your organization.

SQL Access to Freshdesk Data from Cloud Applications

Now you have a direct connection to live Freshdesk data from Microsoft Power Apps. You can create more connections and apps to drive business — all without replicating Freshdesk data.

To get SQL data access to 200+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, see the CData Connect Cloud.