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Build a Simple VCL Application for Freshdesk Data

How to build a simple VCL Application to view Freshdesk data in RAD Studio using the CData FireDAC Components for Freshdesk.

Embarcadero RAD Studio provides a development environment for Delphi and C++Builder applications. With the CData FireDAC Components for Freshdesk, you gain access to live Freshdesk data within RAD Studio, abstracting the data into tables, views, and stored procedures that can be used to retrieve and update Freshdesk data. This article will walk through connecting to Freshdesk and creating a simple VCL application with the Form Designer.

Creating a VCL Application for Freshdesk Data

The following instructions show how to use the Form Designer to create a simple VCL Forms application that shows the basic FireDAC objects needed to connect to Freshdesk from any application.

The following example populates a TDBGrid control.

  1. Create a new VCL Forms Application.
  2. Drop a TFDPhysFreshDeskDriverLink and TFDConnection object onto the form.
  3. Double-click the TFDConnection object. The FireDAC Connection Editor is displayed. Select "CData.FreshDesk" in the DriverId menu and configure the connection properties.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

  4. Drop a TFDQuery object onto the form and set the properties below:

    • Connection - Set this property to the TFDConnection object, if this object is not already specified.
    • SQL - Click the button in the SQL property and enter a query.
    • Active - Set this property to true.
  5. Drop a TDataSource object onto the form and set the following property:

    • DataSet - In the menu for this property, select the name of the TFDQuery object.
  6. Drop a TDBGrid control onto the form and set the following property:

    • DataSource - Select the name of the TDataSource.
  7. Drop a TFDGUIxWaitCursor onto the form. This is required to avoid a run-time error.

You now have an executable application that displays the results of the SQL Query set in the TFDQuery object.