Connect to Freshdesk Data in the Denodo Platform

Denodo Platform is a data virtualization product providing a single point of contact for enterprise database data. When paired with the CData JDBC Driver for Freshdesk, Denodo users can work with live Freshdesk data alongside other enterprise data sources. This article walks through creating a virtual data source for Freshdesk in the Denodo Virtual DataPort Administrator.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Freshdesk data. When you issue complex SQL queries to Freshdesk, the driver pushes supported SQL operations, like filters and aggregations, directly to Freshdesk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze Freshdesk data using native data types.

Create the Freshdesk Virtual Port

To connect to live Freshdesk data from Denodo, you need to copy the JDBC Driver JAR file to the external library directory for Denodo and create a new JDBC Data Source from the Virtual DataPort Administrator tool.

1. Download the CData JDBC Driver for Freshdesk installer, unzip the package, and run the JAR file to install the driver.
2. Copy the JAR File (and license file if it exists) from the installation location (typically C:\Program Files\CData\CData JDBC Driver for Freshdesk\lib\) to the Denodo external library directory (C:\Denodo\Denodo Platform\lib-external\jdbc-drivers\cdata-freshdesk-19).
3. Open the Denodo Virtual DataPort Administrator tool and navigate to the Server Explorer tab.
4. Right-click "admin" and select New -> Data source -> JDBC.
5. Configure the JDBC Connection:
   • Name: your choice, e.g.: freshdesk
   • Database adapter: Generic
   • Driver class path: C:\Denodo\Denodo Platform\lib-external\jdbc-drivers\cdata-freshdesk-19
   • Driver class: cdata.jdbc.freshdesk.FreshDeskDriver

   • Database URI: Set this to a JDBC URL using the necessary connection properties. For example,

     jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;

     Information on creating the Database URI follows:

     Built-In Connection String Designer

     For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

     java -jar cdata.jdbc.freshdesk.jar

     Fill in the connection properties and copy the connection string to the clipboard.

     FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

     • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
     • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
6. Click the "Test connection" button to confirm the configuration and click Save.

View Freshdesk Data in the VirtualPort Administrator Tool

After creating the data source, you can create a base view of Freshdesk data for use in the Denodo Platform.

1. Click the "Create base view" button in the newly created VirtualPort (admin.FreshDesk).
2. Expand the object tree and select the objects (tables) you wish to import.
3. Click the "Create selected" button to create views of the Freshdesk data.
   Optional: Click "Create associations from foreign keys" to define relationships between the objects.
4. With the view(s) created, navigate to a table (cdata_freshdesk_tickets) in the Server Explorer and double-click the selected table.
5. In the new tab, click "Execution panel" to open a query panel.
6. Customize the query in the "Execute" tab or use the default:

   SELECT * FROM cdata_freshdesk_tickets CONTEXT ('i18n'='us_est', 'cache_wait_for_load'='true')
   

7. Click Execute to view the data.

With the base view created, you can now work with live Freshdesk data like you would any other data source in Denodo Platform, for example, querying Freshdesk in the Denodo Data Catalog.

Download a free, 30-day trial of the CData JDBC Driver for Freshdesk and start working with your live Freshdesk data in Denodo Platform. Reach out to our Support Team if you have any questions.