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Integrate Freshdesk Data in Your Informatica Cloud Instance

Use the CData JDBC Driver for Freshdesk with the Informatica Cloud Secure Agent to access live Freshdesk data from Informatica Cloud.

Informatica Cloud allows you to perform extract, transform, and load (ETL) tasks in the cloud. With the Cloud Secure Agent and the CData JDBC Driver for Freshdesk, you get live access to Freshdesk data, directly within Informatica Cloud. In this article, we will walk through downloading and registering the Cloud Secure Agent, connecting to Freshdesk through the JDBC Driver and generating a mapping that can be used in any Informatica Cloud process.

Informatica Cloud Secure Agent

To work with the Freshdesk data through the JDBC Driver, install the Cloud Secure Agent.

  1. Navigate to the Administrator page in Informatica Cloud
  2. Select the Runtime Environments tab
  3. Click "Download Secure Agent"
  4. Make note of the Install Token
  5. Run the installer on the client machine and register the Cloud Secure Agent with your username and install token

NOTE: It may take some time for all of the Cloud Secure Agent services to get up and running.

Connecting to the Freshdesk JDBC Driver

With the Cloud Secure Agent installed and running, you are ready to connect to Freshdesk through the JDBC Driver. Start by clicking the Connections tab and clicking New Connection. Fill in the following properties for the connection:

  • Connection Name: Name your connection (i.e.: CData Freshdesk Connection)
  • Type: Select "JDBC_IC (Informatica Cloud)"
  • Runtime Environment: Select the runtime environment where you installed the Cloud Secure Agent
  • JDBC Connection URL: Set this to the JDBC URL for Freshdesk. Your URL will look similar to the following:

    jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

    Built-In Connection String Designer

    For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the .jar file or execute the .jar file from the command-line.

    java -jar cdata.jdbc.freshdesk.jar

    Fill in the connection properties and copy the connection string to the clipboard.

  • JDBC Jar Directory: Set this to the lib folder in the installation location for the JDBC Driver (on Windows, typically C:\Program Files\CData\CData JDBC Driver for Freshdesk\)
  • Driver Class: Set this to cdata.jdbc.freshdesk.FreshDeskDriver
  • Username: Set this to a placeholder value (since Freshdesk does not require a username)
  • Password: Set this to a placeholder value (since Freshdesk does not require a password)

Create a Mapping for Freshdesk Data

With the connection to Freshdesk configured, we can now access Freshdesk data in any Informatica process. The steps below walk through creating a mapping for Freshdesk to another data target.

  1. Navigate to the Data Integration page
  2. Click New.. and select Mapping from the Mappings tab
  3. Click the Source Object and in the Source tab, select the Connection and set the Source Type
  4. Click "Select" to choose the table to map
  5. In the Fields tab, select the fields from the Freshdesk table to map
  6. Click the Target object and configure the Target source, table and fields. In the Field Mapping tab, map the source fields to the target fields.

With the mapping configured, you are ready to start integrating live Freshdesk data with any of the supported connections in Informatica Cloud. Download a free, 30-day trial of the CData JDBC Driver for Freshdesk and start working with your live Freshdesk data in Informatica Cloud today.