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Connect to Freshdesk Data in RazorSQL

Connect to Freshdesk from wizards and query Freshdesk data from the GUI in the RazorSQL database management tool.

The CData JDBC Driver for Freshdesk enables standards-based access from third-party tools, from wizards in IDEs to data management and analysis tools. This article shows how to connect to Freshdesk using wizards in RazorSQL.

Create a JDBC Data Source for Freshdesk Data

  1. Open the RazorSQL application and, in the Connections menu, select Add Connection Profile -> Other -> JDBC.
  2. In the Connection Wizard that appears, set the following properties:
    • Driver Location: Set this property to the path to the lib subfolder in the installation directory.
    • Driver Class: Set the driver class to cdata.jdbc.freshdesk.FreshDeskDriver.
    • Username: Enter the username. (This property can also be set in the JDBC URL.)
    • Password: Enter the password. (This property can also be set in the JDBC URL.)
    • JDBC URL: Enter connection parameters. The JDBC URL begins with jdbc:freshdesk: and is followed by a semicolon-separated list of connection properties.

      FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

      • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
      • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

      Built-in Connection String Designer

      For assistance in constructing the JDBC URL, use the connection string designer built into the Freshdesk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

      java -jar cdata.jdbc.freshdesk.jar

      Fill in the connection properties and copy the connection string to the clipboard.

      A typical JDBC URL is the following:

      jdbc:freshdesk:Domain=MyDomain;APIKey=myAPIKey;

Query Freshdesk Data and Select Tables

After establishing a connection, the wizard will close and the connection will be available in the connections panel. You can then query the tables.