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Access Freshdesk Data in Anypoint Using SQL

Create a simple Mule Application that uses HTTP and SQL with the CData Mule Connector for Freshdesk to create a JSON endpoint for Freshdesk data.

The CData Mule Connector for Freshdesk connects Freshdesk data to Mule applications enabling read , write, update, and delete functionality with familiar SQL queries. The Connector allows users to easily create Mule Applications to backup, transform, report, and analyze Freshdesk data.

This article demonstrates how to use the CData Mule Connector for Freshdesk inside of a Mule project to create a Web interface for Freshdesk data. The application created allows you to request Freshdesk data using an HTTP request and have the results returned as JSON. The exact same procedure outlined below can be used with any CData Mule Connector to create a Web interface for the 190+ available data sources.

  1. Create a new Mule Project in Anypoint Studio.
  2. Add an HTTP Connector to the Message Flow.
  3. Configure the address for the HTTP Connector.
  4. Add a CData Freshdesk Connector to the same flow, after the HTTP Connector.
  5. Create a new Connection (or edit an existing one) and configure the properties to connect to Freshdesk (see below). Once the connection is configured, click Test Connection to ensure the connectivity to Freshdesk.

    FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

    • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
    • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
  6. Configure the CData Freshdesk Connector.
    1. Set the Operation to 'Select with Streaming'.
    2. Set the Query type to Dynamic.
    3. Set the SQL query to SELECT * FROM #[message.inboundProperties.'http.query.params'.get('table')] to parse the URL parameter table and use it as the target of the SELECT query. You can customize the query further by referencing other potential URL parameters.
  7. Add a Transform Message Component to the flow.
    1. Map the Payload from the input to the Map in the output.
    2. Set the Output script to the following to convert the payload to JSON:
      %dw 1.0
      %output application/json
      ---
      payload
              
  8. To view your Freshdesk data, navigate to the address you configured for the HTTP Connector (localhost:8081 by default) and pass a table name as the table URL parameter: http://localhost:8081?table=Tickets
    The Tickets data is available as JSON in your Web browser and any other tools capable of consuming JSON endpoints.

At this point, you have a simple Web interface for working with Freshdesk data (as JSON data) in custom apps and a wide variety of BI, reporting, and ETL tools. Download a free, 30 day trial of the Mule Connector for Freshdesk and see the CData difference in your Mule Applications today.