How to create Freshdesk federated tables in MySQL

You can use the SQL Gateway to configure a MySQL remoting service and set up federated tables for Freshdesk data. The service is a daemon process that provides a MySQL interface to the CData ODBC Driver for Freshdesk: After you have started the service, you can create a server and tables using the FEDERATED Storage Engine in MySQL. You can then work with Freshdesk data just as you would local MySQL tables.

Connect to Freshdesk Data

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can use the built-in Microsoft ODBC Data Source Administrator to configure the DSN. This is also the last step of the driver installation. See the "Getting Started" chapter in the help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

• Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
• APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

Configure the SQL Gateway

See the SQL Gateway Overview to set up connectivity to Freshdesk data as a virtual MySQL database. You will configure a MySQL remoting service that listens for MySQL requests from clients. The service can be configured in the SQL Gateway UI.

Create a FEDERATED Server and Tables for Freshdesk Data

After you have configured and started the service, create a FEDERATED server to simplify the process of creating FEDERATED tables:

Create a FEDERATED Server

The following statement will create a FEDERATED server based on the ODBC Driver for Freshdesk. Note that the username and password of the FEDERATED server must match a user account you defined on the Users tab of the SQL Gateway.

CREATE SERVER fedFreshDesk
FOREIGN DATA WRAPPER mysql
OPTIONS (USER 'sql_gateway_user', PASSWORD 'sql_gateway_passwd', HOST 'sql_gateway_host', PORT ####, DATABASE 'CData FreshDesk Sys');

Create a FEDERATED Table

To create a FEDERATED table using our newly created server, use the CONNECTION keyword and pass the name of the FEDERATED server and the remote table (Tickets). Refer to the following template for the statement to create a FEDERATED table:

CREATE TABLE fed_tickets (
  ...,
  id  TYPE(LEN),
  name  TYPE(LEN),
  ...,
)
ENGINE=FEDERATED
DEFAULT CHARSET=latin1
CONNECTION='fedFreshDesk/tickets';

NOTE: The table schema for the FEDERATED table must match the remote table schema exactly. You can always connect directly to the MySQL remoting service using any MySQL client and run a SHOW CREATE TABLE query to get the table schema.

Execute Queries

You can now execute queries to the Freshdesk FEDERATED tables from any tool that can connect to MySQL, which is particularly useful if you need to JOIN data from a local table with data from Freshdesk. Refer to the following example:

SELECT 
  fed_tickets.id, 
  local_table.custom_field 
FROM 
  local_table 
JOIN 
  fed_tickets 
ON 
  local_table.foreign_id = fed_tickets.id;