Learn more
 

Ready to get started?

Download a free trial of the Freshdesk ODBC Driver to get started:

 Download Now

Learn more:

Freshdesk Icon Freshdesk ODBC Driver

The Freshdesk ODBC Driver is a powerful tool that allows you to connect with live data from Freshdesk, directly from any applications that support ODBC connectivity.

Access Freshdesk data like you would a database - read, write, and update Freshdesk Agents, Companies, Contacts, Groups, etc. through a standard ODBC Driver interface.

In this article

Related articles

How to Access Live Freshdesk Data in Power Automate Desktop via ODBC


The CData ODBC Driver for Freshdesk enables you to integrate Freshdesk data into workflows built using Microsoft Power Automate Desktop.

The CData ODBC Driver for Freshdesk enables you to access live Freshdesk data in workflow automation tools like Power Automate. This article shows how to integrate Freshdesk data into a simple workflow, moving Freshdesk data into a CSV file.

Through optimized data processing, CData ODBC Drivers offer unmatched performance for interacting with live Freshdesk data in Microsoft Power Automate. When you issue complex SQL queries from Power Automate to Freshdesk, the driver pushes supported SQL operations, like filters and aggregations, directly to Freshdesk and utilizes the embedded SQL engine to process unsupported operations client-side (e.g. SQL functions and JOIN operations).

Connect to Freshdesk as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

  • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
  • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.

When you configure the DSN, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing workflows.

Integrate Freshdesk Data into Power Automate Workflows

After configuring the DSN for Freshdesk, you are ready to integrate Freshdesk data into your Power Automate workflows. Open Microsoft Power Automate, add a new flow, and name the flow.

In the flow editor, you can add the actions to connect to Freshdesk, query Freshdesk using SQL, and write the query results to a CSV document.

Add an Open SQL Connection Action

Add an "Open SQL connection" action (Actions -> Database) and configure the properties.

  • Connection string: DSN=CData Freshdesk Source

After configuring the action, click Save.

Add an Execute SQL Statement Action

Add an "Execute SQL statement" action (Actions -> Database) and configure the properties.

  • Get connection by: SQL connection variable
  • SQL connection: %SQLConnection% (the variable from the "Open SQL connection" action above)
  • SQL statement: SELECT * FROM Tickets

After configuring the action, click Save.

Add a Write to CSV File Action

Add a "Write to CSV file" action (Actions -> File) and configure the properties.

  • Variable to write to: %QueryResult% (the variable from the "Execute SQL statement" action above)
  • File path: set to a file on disk
  • Configure Advanced settings as needed.

After configuring the action, click Save.

Add a Close SQL Connection Action

Add a "Close SQL connection" action (Actions -> Database) and configure the properties.

  • SQL Connection: %SQLConnection% (the variable from the "Open SQL connection" action above)

After configuring the action, click Save.

Save & Run the Flow

Once you have configured all the actions for the flow, click the disk icon to save the flow. Click the play icon to run the flow.

Now you have a workflow to move Freshdesk data into a CSV file.

With the CData ODBC Driver for Freshdesk, you get live connectivity to Freshdesk data within your Microsoft Power Automate workflows.

Related Power Automate Articles

This article walks through using the CData ODBC Driver for Freshdesk with Power Automate Desktop. Check out our other articles for more ways to work with Power Automate (Desktop & Online):