Discover how a bimodal integration strategy can address the major data management challenges facing your organization today.
Get the Report →
Replicate Freshdesk Data to Multiple Databases
Replicate Freshdesk data to disparate databases with a single configuration.
Always-on applications rely on automatic failover capabilities and real-time access to data. CData Sync for Freshdesk integrates live Freshdesk data into your mirrored databases, always-on cloud databases, and other databases such as your reporting server: Automatically synchronize with remote Freshdesk data from Windows or any machine running Java.
You can use Sync's command-line interface (CLI) to easily control almost all aspects of the replication. You can use the CLI to replicate Freshdesk data to one or many databases without any need to change your configuration.
Connect to Freshdesk Data
You can save connection strings and other settings like email notifications in XML configuration files.
The following example shows how to replicate to SQLite.
Windows
<?xml version="1.0" encoding="UTF-8" ?>
<CDataSync><DatabaseType>SQLite</DatabaseType>
<DatabaseProvider>System.Data.SQLite</DatabaseProvider>
<ConnectionString>Domain=MyDomain;APIKey=myAPIKey;</ConnectionString>
<ReplicateAll>False</ReplicateAll>
<NotificationUserName></NotificationUserName>
<DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString>
<TaskSchedulerStartTime>09:51</TaskSchedulerStartTime>
<TaskSchedulerInterval>Never</TaskSchedulerInterval>
</CDataSync>
Java
<?xml version="1.0" encoding="UTF-8" ?>
<CDataSync><DatabaseType>SQLite</DatabaseType><DatabaseProvider>org.sqlite.JDBC</DatabaseProvider>
<ConnectionString>Domain=MyDomain;APIKey=myAPIKey;</ConnectionString>
<ReplicateAll>False</ReplicateAll>
<NotificationUserName></NotificationUserName>
<DatabaseConnectionString>Data Source=C:\my.db</DatabaseConnectionString>
</CDataSync>
FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:
- Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
- APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
Configure Replication Queries
Sync enables you to control replication with standard SQL. The REPLICATE statement is a high-level command that caches and maintains a table in your database. You can define any SELECT query supported by the Freshdesk API. The statement below caches and incrementally updates a table of Freshdesk data:
REPLICATE Tickets;
You can specify a file containing the replication queries. This enables you to use the same replication queries to replicate to several databases.
Run Sync
After you have configured the connection strings and replication queries, you can run Sync with the following command-line options:
Windows
FreshDeskSync.exe -g MySQLiteConfig.xml -f FreshDeskSync.sql
Java
java -Xbootclasspath/p:c:\sqlitejdbc.jar -jar FreshDeskSync.jar -g MySQLiteConfig.xml -f FreshDeskSync.sql
Data Connectors
ETL/ ELT Solutions
Cloud & API Connectivity
OEM & Custom Drivers
