Discover how a bimodal integration strategy can address the major data management challenges facing your organization today.
Get the Report →Access Live Freshdesk Data in TIBCO Data Virtualization
Use the CData TIBCO DV Adapter for Freshdesk to create a Freshdesk data source in TIBCO Data Virtualization Studio and gain access to live Freshdesk data from your TDV Server.
TIBCO Data Virtualization (TDV) is an enterprise data virtualization solution that orchestrates access to multiple and varied data sources. When paired with the CData TIBCO DV Adapter for Freshdesk, you get federated access to live Freshdesk data directly within TIBCO Data Virtualization. This article walks through deploying an adapter and creating a new data source based on Freshdesk.
With built-in optimized data processing, the CData TIBCO DV Adapter offers unmatched performance for interacting with live Freshdesk data. When you issue complex SQL queries to Freshdesk, the adapter pushes supported SQL operations, like filters and aggregations, directly to Freshdesk. Its built-in dynamic metadata querying allows you to work with and analyze Freshdesk data using native data types.
Deploy the Freshdesk TIBCO DV Adapter
In a console, navigate to the bin folder in the TDV Server installation directory. If there is a current version of the adapter installed, you will need to undeploy it.
.\server_util.bat -server localhost -user admin -password ******** -undeploy -version 1 -name FreshDesk
Extract the CData TIBCO DV Adapter to a local folder and deploy the JAR file (tdv.freshdesk.jar) to the server from the extract location.
.\server_util.bat -server localhost -user admin -password ******** -deploy -package /PATH/TO/tdv.freshdesk.jar
You may need to restart the server to ensure the new JAR file is loaded properly, which can be accomplished by running the composite.bat script located at: C:\Program Files\TIBCO\TDV Server <version>\bin. Note that reauthenticating to the TDV Studio is required after restarting the server.
Sample Restart Call
.\composite.bat monitor restartOnce you deploy the adapter, you can create a new data source in TDV Studio for Freshdesk.
Create a Freshdesk Data Source in TDV Studio
With the CData TIBCO DV Adapter for Freshdesk, you can easily create a data source for Freshdesk and introspect the data source to add resources to TDV.
Create the Data Source
- Right-click on the folder you wish to add the data source to and select New -> New Data Source.
- Scroll until you find the adapter (e.g. Freshdesk) and click Next.
- Name the data source (e.g. CData Freshdesk Source).
Fill in the required connection properties.
FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:
- Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
- APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
- Click Create & Close.
Introspect the Data Source
Once the data source is created, you can introspect the data source by right-clicking and selecting Open. In the dashboard, click Add/Remove Resources and select the Tables, Views, and Stored Procedures to include as part of the data source. Click Next and Finish to add the selected Freshdesk tables, views, and stored procedures as resources.
After creating and introspecting the data source, you are ready to work with Freshdesk data in TIBCO Data Virtualization just like you would any other relational data source. You can create views, query using SQL, publish the data source, and more.