Create Reports from Jira Service Desk Data in Looker Studio

Looker Studio, formerly known as Google Data Studio, empowers users to craft customized reports featuring data visualizations that can be shared with clients while reflecting your brand identity. When combined with CData Connect Cloud, you gain immediate cloud-to-cloud access to Jira Service Desk data to create visualizations, dashboards, and more. This article provides step-by-step instructions on establishing a virtual database for Jira Service Desk and generating reports from Jira Service Desk data within Looker Studio.

CData Connect Cloud offers a seamless cloud-to-cloud interface tailored for Jira Service Desk, making it straightforward to construct reports directly from live Jira Service Desk data within Looker Studio without the need for data replication. As you create visualizations, Looker Studio generates queries to retrieve data. With its inherent optimized data processing capabilities, CData Connect Cloud efficiently channels all supported query operations, including filters, JOINs, and more, directly to Jira Service Desk. This leverages server-side processing to swiftly provide the requested Jira Service Desk data.

Configure Jira Service Desk Connectivity for Looker Studio

Connectivity to Jira Service Desk from Looker Studio is made possible through CData Connect Cloud. To work with Jira Service Desk data from Looker Studio, we start by creating and configuring a Jira Service Desk connection.

1. Log into Connect Cloud, click Connections and click Add Connection
2. Select "Jira Service Desk" from the Add Connection panel
3. Enter the necessary authentication properties to connect to Jira Service Desk.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, you will need to supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

4. Click Create & Test
5. Navigate to the Permissions tab in the Add Jira Service Desk Connection page and update the User-based permissions.

With the connection configured, you are ready to connect to Jira Service Desk data from Looker Studio.

Visualize Live Jira Service Desk Data from Looker Studio

The steps below outline connecting to CData Connect Cloud from Looker Studio to create a new Jira Service Desk data source and build a simple visualization from the data.

1. Log into Looker Studio, click data sources, create a new data source, and choose CData Connect Cloud Connector.
2. Click Authorize and allow access to your Google account.
3. Click Authorize to authenticate with your CData Connect Cloud instance
4. In the CData Connect Cloud Connector in Looker Studio select a Connection (e.g. JiraServiceDesk1) and click Next
5. Select a Table (e.g. Requests) or use a Custom Query and click Connect to continue
6. If needed, modify columns, click Create Report, and add the data source to the report.
7. Select a visualization style and add it to the report.
8. Select Dimensions and Measures to customize your visualization.

Live Access to Jira Service Desk Data from Cloud Applications

Now you have a direct, cloud-to-cloud connection to live Jira Service Desk data from your Looker Studio workbook. You can create more data sources and new visualizations, build reports, and more — all without replicating Jira Service Desk data.

Try CData Connect Cloud and get real-time data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications.