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Get the Report →Create Jira Service Management-Connected Dashboards in Grafana
Connect to Jira Service Management Data via CData Connect Cloud in Grafana and create custom business dashboards with real-time access to Jira Service Management data.
Grafana is an open-source platform that allows users to analyze, monitor, and visualize telemetry from various data sources. When combined with CData Connect Cloud, you gain immediate access to Jira Service Management data for business dashboards. This article outlines the process of connecting to Jira Service Management using Connect Cloud and creating a basic dashboard from Jira Service Management data within Grafana.
CData Connect Cloud offers a pure SQL Server, cloud-to-cloud interface for Jira Service Management, enabling the creation of dashboards directly from live Jira Service Management data within Grafana, all without the need for data replication to a native database. As you build visualizations, Grafana generates SQL queries to gather data. With its inherent optimized data processing capabilities, CData Connect Cloud efficiently channels all supported SQL operations, including filters and JOINs, directly to Jira Service Management. This leverages server-side processing to swiftly deliver the requested Jira Service Management data.
Configure Jira Service Management Connectivity for Grafana
Connectivity to Jira Service Management from Grafana is made possible through CData Connect Cloud. To work with Jira Service Management data from Grafana, we start by creating and configuring a Jira Service Management connection.
- Log into Connect Cloud, click Connections and click Add Connection
- Select "Jira Service Management" from the Add Connection panel
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Enter the necessary authentication properties to connect to Jira Service Management.
You can establish a connection to any Jira Service Desk Cloud account or Server instance.
Connecting with a Cloud Account
To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.
Supply the following to connect to data:
- User: Set this to the username of the authenticating user.
- APIToken: Set this to the API token found previously.
Connecting with a Service Account
To authenticate with a service account, you will need to supply the following connection properties:
- User: Set this to the username of the authenticating user.
- Password: Set this to the password of the authenticating user.
- URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.
Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.
Accessing Custom Fields
By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.
- Click Create & Test
- Navigate to the Permissions tab in the Add Jira Service Management Connection page and update the User-based permissions.
Add a Personal Access Token
If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.
- Click on your username at the top right of the Connect Cloud app and click User Profile.
- On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
- Give your PAT a name and click Create.
- The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.
With the connection configured, you are ready to connect to Jira Service Management data from Grafana.
Visualize Live Jira Service Management Data in Grafana
To establish a connection from Grafana to the CData Connect Cloud Virtual SQL Server API, follow these steps.
- If you have not already done so, download and install Grafana for your operating system from the Grafana Website. Once installed, access Grafana at http://localhost:3000/.
- Log in to Grafana with your username and password for Grafana. If this is your first time logging in, the username is admin and the password is admin.
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On the navigation menu, click Connections > Add new connection. On this page, you can search for Microsoft SQL Server and select it as your data source.
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Select Microsoft SQL Server and click Add new data source.
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Enter a name for the new data source and then enter the following connection settings:
- Host: tds.cdata.com:14333
- Database: enter the Connection Name of the CData Connect Cloud data source you want to connect to (for example, JiraServiceDesk1).
- Username: enter your CData Connect Cloud username. This is displayed in the top-right corner of the CData Connect Cloud interface. For example, [email protected].
- Password: enter the PAT you previously generated.
- Click Save & Test. A Database Connect OK message appears when you have a successful connection established.
Create a Dashboard
Once you create the data source for Jira Service Management, you can start building dashboards on Jira Service Management data. Start in the navigation menu and click Dashboards
- On the Dashboards page, click + Create dashboard, then click + Add visualization.
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This opens the Select data source window where you can select your created connection.
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After selecting your connection, you can choose the tables and columns that you want to query for your visualization. Then press Run Query to run the generated query.
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After running your query, the resulting data is populated above the query editor. Here you can select the visualization that you want to use to present your data on the dashboard panel.
- When you have finished editing your panel, you can click Save dashboard to save the changes made to your Dashboard.
To get live data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, try CData Connect Cloud today!