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Get the Report →Analyze Jira Service Management Data in Looker
Use CData Connect Cloud to connect to Jira Service Management Data from Looker and build custom apps using live Jira Service Management data.
Looker is a business intelligence and big data analytics platform that helps you explore, analyze and share real-time business analytics. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Jira Service Management data for business applications. This article shows how to connect to Jira Service Management in Connect Cloud and then connect to Jira Service Management data in Looker.
CData Connect Cloud provides a pure cloud-to-cloud interface for Jira Service Management, allowing you to build reports from live Jira Service Management data in Looker — without replicating the data to a natively supported database. As you create applications to work with data, Looker generates SQL queries to gather data. Using optimized data processing out of the box, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc.) directly to Jira Service Management, leveraging server-side processing to quickly return the requested Jira Service Management data.
Configure Jira Service Management Connectivity for Looker
Connectivity to Jira Service Management from Looker is made possible through CData Connect Cloud. To work with Jira Service Management data from Looker, we start by creating and configuring a Jira Service Management connection.
- Log into Connect Cloud, click Connections and click Add Connection
- Select "Jira Service Management" from the Add Connection panel
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Enter the necessary authentication properties to connect to Jira Service Management.
You can establish a connection to any Jira Service Desk Cloud account or Server instance.
Connecting with a Cloud Account
To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.
Supply the following to connect to data:
- User: Set this to the username of the authenticating user.
- APIToken: Set this to the API token found previously.
Connecting with a Service Account
To authenticate with a service account, you will need to supply the following connection properties:
- User: Set this to the username of the authenticating user.
- Password: Set this to the password of the authenticating user.
- URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.
Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.
Accessing Custom Fields
By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.
- Click Create & Test
- Navigate to the Permissions tab in the Add Jira Service Management Connection page and update the User-based permissions.
Add a Personal Access Token
If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.
- Click on your username at the top right of the Connect Cloud app and click User Profile.
- On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
- Give your PAT a name and click Create.
- The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.
With the connection configured, you are ready to connect to Jira Service Management data from Looker.
Connect to Jira Service Management in Looker
The steps below outline connecting to CData Connect Cloud from Looker to create a new Jira Service Management data source.
- Log-in to Looker
- In the navigation pane, select Admin.
- Under the Database category, select Connections.
- On the Connections page, click Add Connection.
- Enter the connection settings:
- Name: the name for the connection in models.
- Dialect: select Microsoft SQL Server 2017+.
- SSH Server: leave this disabled.
- Remote Host:Port: enter tds.cdata.com in the first field and 14333 in the second field.
- Database: enter the Connection Name of the CData Connect Cloud data source you want to connect to (for example, QuickBooksOnline1).
- Username: enter your CData Connect Cloud username. This is displayed in the top-right corner of the CData Connect Cloud interface. For example, [email protected]
- Password: enter the PAT you generated on the Settings page
- At the bottom of the page, click Test These Settings to ensure that you can connect to CData Connect Cloud.
- Click Add Connection to create the connection and return to the Connections page.
Your connection is now available for use in Looker. To connect to additional data sources from your CData Connect Cloud account, repeat the setup steps above, changing the value for Database for each data source.
Creating A Looker Visualization From The SQL Runner and Explore Features
To create a visualization in Looker using the SQL Runner, follow these steps:
- In the Looker interface, select Develop -> SQL Runner from the left navigation pane.
- On the SQL Runner interface, select the connection you made in the previous steps.
- Now, click the gear symbol next to a table and then select Explore Table.
- Next, on the left menu, select fields from the table and click Run. You can now expand the Visualization accordion, and see a bar chart, by default.
We have now created a visualization of Jira Service Management data in Looker using CData Connect Cloud!
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