Query Jira Service Desk Data in MySQL Workbench

MySQL Workbench allows users to administer MySQL environments and gain better visibility into databases. When paired with CData Connect (on-premise or Connect Server), you get live access to Jira Service Desk data as if it were a MySQL database. This article shows how to create a virtual database for Jira Service Desk in Connect and work with live Jira Service Desk data in MySQL Workbench.

Create a Virtual MySQL Database for Jira Service Desk Data

CData Connect uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

1. Login to Connect and click Connections.
2. Select "Jira Service Desk" from Available Data Sources.
3. Enter the necessary authentication properties to connect to Jira Service Desk.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, you will need to supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

4. Click Save Changes
5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Jira Service Desk from MySQL Workbench.

Query Jira Service Desk from MySQL Workbench

The steps below outline connecting to the virtual Jira Service Desk database in Connect from MySQL Workbench and issuing basic queries to work with live Jira Service Desk data.

Connect to Jira Service Desk through Connect

1. In MySQL Workbench, click to add a new MySQL connection.
2. Name the connection (CData Connect).
3. Set the Hostname, Port, and Username parameters to connect to the SQL Gateway.
4. Click Store in Vault to set and store the password.
5. Click Test Connection to ensure the connection is configured properly and click OK.

Query Jira Service Desk Data

1. Open the connection you just created (CData Connect).
2. Click File -> New Query Tab.
3. Write a SQL query to retrieve Jira Service Desk data, like SELECT * FROM jiraservicedeskdb.Requests;

With access to live Jira Service Desk data from MySQL Workbench, you can easily query and update Jira Service Desk, just like you would a MySQL database. Request a demo of the CData Connect and start working with Jira Service Desk just like a MySQL database today.