Analyze Jira Service Desk Data in SAP Analytics Cloud

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CData Connect



Use the CData Connect Cloud to create an OData API on top of Jira Service Desk data and visualize live Jira Service Desk data in SAP Analytics Cloud.

SAP Analytics Cloud is a cloud-based business intelligence platform. The CData Connect Cloud creates a virtual database for Jira Service Desk and can be used to generate an OData API (natively consumable in Analytics Cloud) for Jira Service Desk. By pairing SAP Analytics Cloud with the CData Connect Cloud, you get true cloud-to-cloud connectivity to all of your SaaS and cloud-based Big Data and NoSQL sources — no need to migrate your data or write your integrations. Simply connect to Connect Cloud as you would any other OData service and get instant, live access to all of your data.

In this article, we walk through connecting to Jira Service Desk in Connect Cloud and connecting to Connect Cloud from Analytics Cloud to create a model and build a simple dashboard.

Configure Connect Cloud to Connect to Jira Service Desk

To connect to Jira Service Desk data from SAP Analytics Cloud, you need to configure Jira Service Desk access from your Connect Cloud instance. This means creating a user, connecting to Jira Service Desk, adding OData endpoints, and (optionally) configuring CORS.

Add a Connect Cloud User

Create a User to connect to Jira Service Desk from Analytics Cloud through Connect Cloud.

  1. Click Users -> Add
  2. Configure a User
  3. Click Save Changes and make note of the Authtoken for the new user

Connect to Jira Service Desk from Connect Cloud

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Open Connect Cloud and click Databases
  2. Select "Jira Service Desk" from Available Data Sources
  3. Enter the necessary authentication properties to connect to Jira Service Desk.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

  4. Click Test Database
  5. Click Privileges -> Add, and add the new user (or an existing user) with the appropriate permissions (SELECT is all that is required for Reveal)

Add Jira Service Desk OData Endpoints in Connect Cloud

After connecting to Jira Service Desk, create OData Endpoint for the desired table(s).

  1. Click OData -> Tables -> Add Tables
  2. Select the Jira Service Desk database
  3. Select the table(s) you wish to work with and click Next
  4. (Optional) Edit the resource to select specific fields and more
  5. Save the settings

(Optional) Configure Cross-Origin Resource Sharing (CORS)

When accessing and connecting to multiple different domains from an application such as Ajax, there is a possibility of violating the limitations of cross-site scripting. In that case, configure the CORS settings in OData -> Settings.

  • Enable cross-origin resource sharing (CORS): ON
  • Allow all domains without '*': ON
  • Access-Control-Allow-Methods: GET, PUT, POST, OPTIONS
  • Access-Control-Allow-Headers: Authorization

Save the changes to the settings.

Create a Model of Jira Service Desk Data in SAP Analytics Cloud

With the connection to Jira Service Desk configured and the OData endpoint(s) created, we can create a Model for Jira Service Desk data in SAP Analytics Cloud.

  1. Log into your Analytics Cloud instance and click Create -> Model from the menu.
  2. Choose "Get data from a datasource" and select "OData Services"
  3. Choose an existing connection to your Connect Cloud OData or Create a new one:
    • Set "Connection Name"
    • Set "Data Service URL" to the Base URL for your OData API (typically: https://www.cdatacloud.net/MYINSTANCE/api.rsc)
    • Set "Authentication Type" to Basic Authentication
    • Set "User Name" to the Connect Cloud user you configured earlier
    • Set "Password" to the Authtoken for the above user
  4. Choose "Create a new query" and click Next
  5. Name the Query, select an OData endpoint (like jiraservicedeskdb_Requests) and click Next
  6. Drag the columns you wish to work with into the Selected Data workspace and click Create
  7. At this point, a Draft Data source is created; click the draft to finalize the model
  8. Perform any transformations, including creating calculated dimensions, location dimensions, and combining data sources, then click Create Model
  9. Name your model and click OK

Build a Dashboard in SAP Analytics Cloud

With the model created, you are ready to create a dashboard in SAP Analytics Cloud based on Jira Service Desk data.

  1. From the menu, click Create -> Story
  2. Click an SAP Analytics Template (this article uses the "Dashboard" template)
  3. Choose a layout and click Apply
  4. From the More menu, select a visualization to insert (Chart)
  5. Select a model to visualize
  6. Select a structure and the required Measures and Dimensions
  7. Save the story

More Information & Free Trial

Now, you have created a simple but powerful dashboard from live Jira Service Desk data. For more information on creating OData feeds from Jira Service Desk (and more than 200 other data sources), visit the Connect Cloud page. Sign up for a free trial and start working with live Jira Service Desk data in SAP Analytics Cloud.