Connect to Jira Service Desk Data in as an External Source in Dremio

The CData JDBC Driver for Jira Service Desk implements JDBC Standards and allows various applications, including Dremio, to work with live Jira Service Desk data. Dremio is a data lakehouse platform designed to empower self-service, interactive analytics on the data lake. With the CData JDBC Driver, you can include live Jira Service Desk data as a part of your enterprise data lake. This article describes how to connect to Jira Service Desk data from Dremio as an External Source.

The CData JDBC Driver enables high-speed access to live Jira Service Desk data in Dremio. Once you install the driver, authenticate with Jira Service Desk and gain immediate access to Jira Service Desk data within your data lake. By surfacing Jira Service Desk data using native data types and handling complex filters, aggregations, & other operations automatically, the CData JDBC Driver grants seamless access to Jira Service Desk data.

Build the ARP Connector

To use the CData JDBC Driver in Dremio, you need to build an Advanced Relation Pushdown (ARP) Connector. You can view the source code for the Connector on GitHub or download the ZIP file (GitHub.com) directly. Once you copy or extract the files, run the following command from the root directory of the connector (the directory containing the pom.xml file) to build the connector.

mvn clean install

Once the JAR file for the connector is built (in the target directory), you are ready to copy the ARP connector and JDBC Driver to your Dremio instance.

Installing the Connector and JDBC Driver

Install the ARP Connector to %DREMIO_HOME%/jars/ and the JDBC Driver for Jira Service Desk to %DREMIO_HOME%/jars/3rdparty. You can use commands similar to the following:

ARP Connector

docker cp PATH\TO\dremio-jiraservicedesk-plugin-20.0.0.jar dremio_image_name:/opt/dremio/jars/

JDBC Driver for Jira Service Desk

docker cp PATH\TO\cdata.jdbc.jiraservicedesk.jar dremio_image_name:/opt/dremio/jars/3rdparty/

Connecting to Jira Service Desk

Jira Service Desk will now appear as an External Source option in Dremio. The ARP Connector built uses a JDBC URL to connect to Jira Service Desk data. The JDBC Driver has a built-in connection string designer that you can use (see below).

Built-in Connection String Designer

For assistance in constructing the JDBC URL, use the connection string designer built into the Jira Service Desk JDBC Driver. Double-click the JAR file or execute the jar file from the command line.

java -jar cdata.jdbc.jiraservicedesk.jar

Fill in the connection properties and copy the connection string to the clipboard.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

• User: Set this to the username of the authenticating user.
• APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, you will need to supply the following connection properties:

• User: Set this to the username of the authenticating user.
• Password: Set this to the password of the authenticating user.
• URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

NOTE: To use the JDBC Driver in Dremio, you will need a license (full or trial) and a Runtime Key (RTK). For more information on obtaining this license (or a trial), contact our sales team.

Add the Runtime Key (RTK) to the JDBC URL. You will end up with a JDBC URL similar to the following:

jdbc:jiraservicedesk:RTK=5246...;ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

Access Jira Service Desk as an External Source

To add Jira Service Desk as an External Source, click to add a new source and select JiraServiceDesk. Copy the JDBC URL and paste it into the New JiraServiceDesk Source wizard.

Save the connection and you are ready to query live Jira Service Desk data in Dremio, easily incorporating Jira Service Desk data into your data lake.

More Information & Free Trial

Using the CData JDBC Driver for Jira Service Desk in Dremio, you can incorporate live Jira Service Desk data into your data lake. Check out our Jira Service Desk connectivity page for more information about connecting to Jira Service Desk. Download a free, 30 day trial of the CData JDBC Driver for Jira Service Desk and get started today.