Create Informatica Mappings From/To a JDBC Data Source for Jira Service Desk

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Jira Service Desk JDBC Driver

Rapidly create and deploy powerful Java applications that integrate with Jira Service Desk.



Create Jira Service Desk data objects in Informatica using the standard JDBC connection process: Copy the JAR and then connect.

Informatica provides a powerful, elegant means of transporting and transforming your data. By utilizing the CData JDBC Driver for Jira Service Desk, you are gaining access to a driver based on industry-proven standards that integrates seamlessly with Informatica's powerful data transportation and manipulation features. This tutorial shows how to transfer and browse Jira Service Desk data in Informatica PowerCenter.

Deploy the Driver

To deploy the driver to the Informatica PowerCenter server, copy the CData JAR and .lic file, located in the lib subfolder in the installation directory, to the following folder: Informatica-installation-directory\services\shared\jars\thirdparty.

To work with Jira Service Desk data in the Developer tool, you will need to copy the CData JAR and .lic file, located in the lib subfolder in the installation directory, into the following folders:

  • Informatica-installation-directory\client\externaljdbcjars
  • Informatica-installation-directory\externaljdbcjars

Create the JDBC Connection

Follow the steps below to connect from Informatica Developer:

  1. In the Connection Explorer pane, right-click your domain and click Create a Connection.
  2. In the New Database Connection wizard that is displayed, enter a name and Id for the connection and in the Type menu select JDBC.
  3. In the JDBC Driver Class Name property, enter: cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver
  4. In the Connection String property, enter the JDBC URL, using the connection properties for Jira Service Desk.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

    Built-in Connection String Designer

    For assistance in constructing the JDBC URL, use the connection string designer built into the Jira Service Desk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

    java -jar cdata.jdbc.jiraservicedesk.jar

    Fill in the connection properties and copy the connection string to the clipboard.

    A typical connection string is below:

    jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

Browse Jira Service Desk Tables

After you have added the driver JAR to the classpath and created a JDBC connection, you can now access Jira Service Desk entities in Informatica. Follow the steps below to connect to Jira Service Desk and browse Jira Service Desk tables:

  1. Connect to your repository.
  2. In the Connection Explorer, right-click the connection and click Connect.
  3. Clear the Show Default Schema Only option.

You can now browse Jira Service Desk tables in the Data Viewer: Right-click the node for the table and then click Open. On the Data Viewer view, click Run.

Create Jira Service Desk Data Objects

Follow the steps below to add Jira Service Desk tables to your project:

  1. Select tables in Jira Service Desk, then right-click a table in Jira Service Desk, and click Add to Project.
  2. In the resulting dialog, select the option to create a data object for each resource.
  3. In the Select Location dialog, select your project.

    Create a Mapping

    Follow the steps below to add the Jira Service Desk source to a mapping:

    1. In the Object Explorer, right-click your project and then click New -> Mapping.
    2. Expand the node for the Jira Service Desk connection and then drag the data object for the table onto the editor.
    3. In the dialog that appears, select the Read option.

    Follow the steps below to map Jira Service Desk columns to a flat file:

    1. In the Object Explorer, right-click your project and then click New -> Data Object.
    2. Select Flat File Data Object -> Create as Empty -> Fixed Width.
    3. In the properties for the Jira Service Desk object, select the rows you want, right-click, and then click copy. Paste the rows into the flat file properties.
    4. Drag the flat file data object onto the mapping. In the dialog that appears, select the Write option.
    5. Click and drag to connect columns.

    To transfer Jira Service Desk data, right-click in the workspace and then click Run Mapping.