Connect to Jira Service Desk Data in RazorSQL

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Jira Service Desk JDBC Driver

Rapidly create and deploy powerful Java applications that integrate with Jira Service Desk.



Connect to Jira Service Desk from wizards and query Jira Service Desk data from the GUI in the RazorSQL database management tool.

The CData JDBC Driver for Jira Service Desk enables standards-based access from third-party tools, from wizards in IDEs to data management and analysis tools. This article shows how to connect to Jira Service Desk using wizards in RazorSQL.

Create a JDBC Data Source for Jira Service Desk Data

  1. Open the RazorSQL application and, in the Connections menu, select Add Connection Profile -> Other -> JDBC.
  2. In the Connection Wizard that appears, set the following properties:
    • Driver Location: Set this property to the path to the lib subfolder in the installation directory.
    • Driver Class: Set the driver class to cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver.
    • Username: Enter the username. (This property can also be set in the JDBC URL.)
    • Password: Enter the password. (This property can also be set in the JDBC URL.)
    • JDBC URL: Enter connection parameters. The JDBC URL begins with jdbc:jiraservicedesk: and is followed by a semicolon-separated list of connection properties.

      You can establish a connection to any Jira Service Desk Cloud account or Server instance.

      Connecting with a Cloud Account

      To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

      Supply the following to connect to data:

      • User: Set this to the username of the authenticating user.
      • APIToken: Set this to the API token found previously.

      Connecting with a Service Account

      To authenticate with a service account, you will need to supply the following connection properties:

      • User: Set this to the username of the authenticating user.
      • Password: Set this to the password of the authenticating user.
      • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

      Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

      Accessing Custom Fields

      By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

      Built-in Connection String Designer

      For assistance in constructing the JDBC URL, use the connection string designer built into the Jira Service Desk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

      java -jar cdata.jdbc.jiraservicedesk.jar

      Fill in the connection properties and copy the connection string to the clipboard.

      A typical JDBC URL is the following:

      jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

Query Jira Service Desk Data and Select Tables

After establishing a connection, the wizard will close and the connection will be available in the connections panel. You can then query the tables.