Build Jira Service Desk-Connected Web Apps in Servoy

Servoy is a rapid application development and deployment platform. When paired with the CData JDBC Driver for Jira Service Desk, users can build Jira Service Desk-connected apps that work with live Jira Service Desk data. This article describes how to connect to Jira Service Desk from Servoy and build a simple web app to display and search Jira Service Desk data.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Jira Service Desk data. When you issue complex SQL queries to Jira Service Desk, the driver pushes supported SQL operations, like filters and aggregations, directly to Jira Service Desk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying lets you work with Jira Service Desk data using native data types.

Connect to Jira Service Desk in Servoy Developer

To build Jira Service Desk-connected apps, you need to first create a data provider in Servoy Developer using the CData JDBC Driver for Jira Service Desk.

1. Install the JDBC Driver.
2. Copy the JDBC Driver JAR file. (cdata.jdbc.jiraservicedesk.jar) to the /application_server/drivers/ directory in the installation directory for Servoy.
3. Open Servoy Developer.
4. In the Solution Explorer, right-click Database Server (under Resources) and choose "Connect to existing database" -> "empty."
   1. Name the server.
   2. Click to show the advanced server settings.

      • Set the URL, for example: jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH

        Built-In Connection String Designer

        For assistance in constructing the JDBC URL, use the connection string designer built into the Jira Service Desk JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

        java -jar cdata.jdbc.jiraservicedesk.jar

        Fill in the connection properties and copy the connection string to the clipboard.

        You can establish a connection to any Jira Service Desk Cloud account or Server instance.

        Connecting with a Cloud Account

        To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

        Supply the following to connect to data:

        • User: Set this to the username of the authenticating user.
        • APIToken: Set this to the API token found previously.

        Connecting with a Service Account

        To authenticate with a service account, you will need to supply the following connection properties:

        • User: Set this to the username of the authenticating user.
        • Password: Set this to the password of the authenticating user.
        • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

        Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

        Accessing Custom Fields

        By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

      • Select the Driver class you just copied, for example, cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver

Build a Jira Service Desk-Connected Web App

Once you have configured the connection to Jira Service Desk in the Servoy Developer resources, you are ready to build apps with access to live Jira Service Desk data.

Create a New Solution

1. In the Server Explorer, right-click "All solutions" and select "Create new solution."
2. Name the solution.
3. Select the checkbox to include the "search" module.
4. Click "Finish."

Create a New Form

Right-click "Forms" and select "Create new form."

1. Name the form.
2. Select a Datasource.
3. Set the type (e.g., Simple) and click "Finish."

Add a Data Grid to the Form

1. Drag a Data Grid component (from Servoy NG-Grids) onto the form.

2. Drag a column component onto the Data Grid and set the "dataprovider" property for each column component to a column from the Jira Service Desk "table" (e.g., RequestId from the Requests table).

   Continue adding columns as desired.

Add Searching to the App

Note that the "svySearch" extension is required to add search functionality (included by default when you create a new solution). If you did not add the extension when you created the solution or you are modifying an existing solution, you can add the search module by right-clicking Modules (in the solution) and selecting "Add Module." Select "svySearch" and click "OK."

1. Drag a Text Field component onto the Form.
2. Right-click the Form and select "Open in Script Editor."
3. Create a new variable (JavaScript) to hold the search value:

   var searchText = '';
   

4. Back on the Form, in the Text Field properties:
   1. Set the "dataprovider" property to the Form variable you just created.
   2. Double-click to add a method for the onAction event.
   3. Click to create the method in "Form," name the method (e.g., onEnter), and click "Create private."
   4. Click "OK & Show."
5. Add the following JavaScript to the JavaScript file to use the Servoy framework to implement searching bound data based on the text in the Text Field:

   var search = scopes.svySearch.createSimpleSearch(foundset).setSearchText(searchText);
   search.setSearchAllColumns();
   search.loadRecords(foundset);
   

Save and Launch the App

Save the form and JavaScript file, then click Run -> Launch NGClient to start the web app.

Download a free, 30-day trial of the CData JDBC Driver for Jira Service Desk and start building Jira Service Desk-connected apps with Servoy. Reach out to our Support Team if you have any questions.