Publish Jira Service Desk-Connected Dashboards in Tableau Server

Tableau Server is a visual analytics platform transforming the way businesses use data to solve problems. When paired with the CData JDBC Driver for Jira Service Desk, you get access to live Jira Service Desk data within Tableau Server. This article shows how to connect to Jira Service Desk in Tableau Desktop, publish a Data Source to Tableau Server, and build a simple chart from that data.

The CData JDBC Driver enables high-speed access to live Jira Service Desk data in Tableau Server. Once you install the driver, you simply authenticate with Jira Service Desk and you can immediately start building responsive, dynamic visualizations and dashboards. By surfacing Jira Service Desk data using native Tableau data types and handling complex filters, aggregations, & other operations automatically, CData JDBC Driver grants seamless access to Jira Service Desk data.

Enable Connectivity to Jira Service Desk in Tableau Server

Start by installing the CData JDBC Driver on the machine hosting Tableau Server.

If your server is a Linux Machine:

1. Copy cdata.jdbc.jiraservicedesk.jar and cdata.tableau.jiraservicedesk.lic.
2. Place the copies in the Tableau Server Connectors folder (/opt/tableau/tableau_driver/jdbc).
3. Restart Tableau Server.

If your server is a Windows Machine:

1. Copy cdata.jdbc.jiraservicedesk.jar and cdata.tableau.jiraservicedesk.lic.
2. Place the copy in the Tableau Server drivers directory (C:\ Program Files\Tableau\Drivers).
3. Restart Tableau Server.

Next, install the CData JDBC Driver on the machine running Tableau Desktop. Before starting Tableau on Windows, make sure that you have placed the .jar file in the C:\Program Files\Tableau\Drivers folder. Before starting Tableau on macOS, make sure that you have placed the .jar file in the ~/Library/Tableau/Drivers folder.

Connect to Jira Service Desk in Tableau Desktop

Once the driver is installed on the Server machine, we can configure a connection to Jira Service Desk in Tableau Desktop and publish a Jira Service Desk-based Data Source to Tableau Server.

1. Open Tableau Desktop.
2. Click More under Connect -> To a Server.
3. Select "Other Databases (JDBC)".
4. Configure the connection to the data. The driver comes with a connection string builder that streamlines creating and managing the content of connection strings. Note that you will need to manually add "jdbc:jiraservicedesk" to the beginning of the connection string.
5. Click "Sign In".

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

• User: Set this to the username of the authenticating user.
• APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, you will need to supply the following connection properties:

• User: Set this to the username of the authenticating user.
• Password: Set this to the password of the authenticating user.
• URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

Discover Schemas and Query Data

Once you establish the connection to Jira Service Desk data, you can configure which entities to visualize.

1. Select CData from the Database pull-down menu.
2. Select JiraServiceDesk from the Schema pull-down menu.
3. Drag the tables and views you wish to visualize onto the join area. You can include multiple tables.
4. Select Update Now or Automatically Update. Update Now lets you preview the first 10,000 rows of the data source (or enter the number of rows you want to see in the Rows text box). Automatically Update auto-loads the changes in the preview area.

Publish Data to Tableau Server

After you configure the data you wish to visualize, you can publish the Data Source to a Tableau Server instance. In Tableau Desktop:

1. Click Server -> Sign In.
2. Enter the URL for your Tableau Server.
3. Authenticate with Tableau Server credentials.
4. Click Server -> Publish Data Source and select your data source.
5. Click Publish.
6. Select the Project, name the Data Source, and optionally add a description.
7. Click Publish.

This creates a new entry under the server's data source list, from which you an change the data source's permissions, view its history, and perform other management tasks.

Note that workstation connected to the same server will be able to use the same source in Tableau Desktop, even if the driver isn't installed there. Also, workbooks created directly on Tableau Server (via the web interface) can use this source.

Visualize Jira Service Desk Data in Tableau Server

With the Data Source published to Tableau Server, you are ready to visualize Jira Service Desk data.

1. Login to your Tableau Server instance.
2. Connect to the remote source using the Search for Data -> Tableau Server in the Connect sidebar.
3. Click the published Data Source.
4. Click New Workbook.
5. In the workbook, Jira Service Desk fields are listed as Dimensions and Measures, depending on the data type. The CData JDBC Driver discovers data types automatically, allowing you to leverage the powerful data processing and visualization features of Tableau.
6. Drag a field from the Dimensions or Measures area to Rows or Columns. Tableau creates column or row headers.
7. Select one of the chart types from the Show Me tab. Tableau displays the chart type that you selected.

Using the CData JDBC Driver for Jira Service Desk with Tableau Server, you can easily create robust visualizations and reports on Jira Service Desk data. Download a free, 30-day trial and get started today.