Automate Tasks in Power Automate Using the CData API Server and Jira Service Desk ADO.NET Provider

Ready to get started?

Learn more or sign up for a free trial:

CData API Server



Automate actions like sending emails to a contact list, posting to social media, or syncing CRM and ERP.

Power Automate (Microsoft Flow) makes it easy to automate tasks that involve data from multiple systems, on premises or in the cloud. With the CData API Server and Jira Service Desk ADO.NET Provider (or any of 200+ other ADO.NET Providers), line-of-business users have a native way to create actions based on Jira Service Desk triggers in Power Automate; the API Server makes it possible for SaaS applications like Power Automate to integrate seamlessly with Jira Service Desk data through data access standards like Swagger and OData. This article shows how to use wizards in Power Automate and the API Server for Jira Service Desk to create a trigger -- entities that match search criteria -- and send an email based on the results.

Set Up the API Server

Follow the steps below to begin producing secure and Swagger-enabled Jira Service Desk APIs:

Deploy

The API Server runs on your own server. On Windows, you can deploy using the stand-alone server or IIS. On a Java servlet container, drop in the API Server WAR file. See the help documentation for more information and how-tos.

The API Server is also easy to deploy on Microsoft Azure, Amazon EC2, and Heroku.

Connect to Jira Service Desk

After you deploy, provide authentication values and other connection properties by clicking Settings -> Connections in the API Server administration console. You can then choose the entities you want to allow the API Server access to by clicking Settings -> Resources.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

  • User: Set this to the username of the authenticating user.
  • APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, you will need to supply the following connection properties:

  • User: Set this to the username of the authenticating user.
  • Password: Set this to the password of the authenticating user.
  • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

You will also need to enable CORS and define the following sections on the Settings -> Server page. As an alternative, you can select the option to allow all domains without '*'.

  1. Access-Control-Allow-Origin: Set this to a value of '*' or specify the domains that are allowed to connect.
  2. Access-Control-Allow-Methods: Set this to a value of "GET,PUT,POST,OPTIONS".
  3. Access-Control-Allow-Headers: Set this to "x-ms-client-request-id, authorization, content-type".

Authorize API Server Users

After determining the OData services you want to produce, authorize users by clicking Settings -> Users. The API Server uses authtoken-based authentication and supports the major authentication schemes. You can authenticate as well as encrypt connections with SSL. Access can also be restricted by IP address; access is restricted to only the local machine by default.

For simplicity, we will allow the authtoken for API users to be passed in the URL. You will need to add a setting in the Application section of the settings.cfg file, located in the data directory. On Windows, this is the app_data subfolder in the application root. In the Java edition, the location of the data directory depends on your operation system:

  1. Windows: C:\ProgramData\CData
  2. Unix or Mac OS X: ~/cdata
[Application] AllowAuthtokenInURL = true

Add Jira Service Desk Data to a Flow

You can use the built-in HTTP + Swagger connector to use a wizard to design a Jira Service Desk process flow:

  1. In Power Automate, click My Flows -> Create from Blank.
  2. Select the Recurrence action and select a time interval for sending emails. This article uses 1 day.
  3. Add an HTTP + Swagger action by searching for Swagger.
  4. Enter the URL to the Swagger metadata document: https://MySite:MyPort/api.rsc/@MyAuthtoken/$oas
  5. Select the "Return Requests" operation.
  6. Build the OData query to retrieve Jira Service Desk data. This article defines the following OData filter expression in the $filter box:

    CurrentStatus eq 'Open'

    See the API Server help documentation for more on filtering and examples of the supported OData.

Trigger an Action

You can now work with Requests entities in your process flow. Follow the steps to send an automated email:

  1. Add an SMTP - Send Email action.
  2. Enter the address and credentials for the SMTP server and name the connection. Be sure to enable encryption if supported by your server.
  3. Enter the message headers and body. You can add Jira Service Desk columns in these boxes.