Integrate Real-Time Access to Jira Service Management in SAPUI5 MVC Apps

In this article we show how to use the CData API Server to write SAPUI5 apps that leverage the capabilities of the Jira Service Management API, without writing to a back-end database. The API Server is a lightweight Web application that runs on your server and produces OData feeds of Jira Service Management data. OData is the standard for real-time data access over the Web and has built-in support in SAPUI5 and OpenUI5.

Set Up the API Server

If you have not already done so, download the CData API Server. Once you have installed the API Server, follow the steps below to begin producing secure Jira Service Management OData services:

Connect to Jira Service Management

To work with Jira Service Management data from SAPUI5, we start by creating and configuring a Jira Service Management connection. Follow the steps below to configure the API Server to connect to Jira Service Management data:

1. First, navigate to the Connections page.
2. Click Add Connection and then search for and select the Jira Service Management connection.
3. Enter the necessary authentication properties to connect to Jira Service Management.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

   
4. After configuring the connection, click Save & Test to confirm a successful connection.

Configure API Server Users

Next, create a user to access your Jira Service Management data through the API Server. You can add and configure users on the Users page. Follow the steps below to configure and create a user:

1. On the Users page, click Add User to open the Add User dialog.
2. Next, set the Role, Username, and Privileges properties and then click Add User.
3. An Authtoken is then generated for the user. You can find the Authtoken and other information for each user on the Users page:

Creating API Endpoints for Jira Service Management

Having created a user, you are ready to create API endpoints for the Jira Service Management tables:

1. First, navigate to the API page and then click Add Table .
2. Select the connection you wish to access and click Next.
3. With the connection selected, create endpoints by selecting each table and then clicking Confirm.

Gather the OData Url

Having configured a connection to Jira Service Management data, created a user, and added resources to the API Server, you now have an easily accessible REST API based on the OData protocol for those resources. From the API page in API Server, you can view and copy the API Endpoints for the API:

Create the View

In this article the user views and interacts with Jira Service Management data through an SAPUI5 table control. Table columns will be automatically detected from the metadata retrieved from the API Server's API endpoint. We define the following table in a separate View.view.xml file:

<mvc:View
  controllerName="sap.ui.table.sample.OData2.Controller"
  xmlns="sap.ui.table"
  xmlns:mvc="sap.ui.core.mvc"
  xmlns:u="sap.ui.unified"
  xmlns:c="sap.ui.core"
  xmlns:m="sap.m">
  <m:Page
    showHeader="false"
    enableScrolling="false"
    class="sapUiContentPadding">
    <m:content>
      <Table
        id="table"
        selectionMode="MultiToggle"
        visibleRowCount="10"
        enableSelectAll="false"
        rows="{/Requests}"
        threshold="15"
        enableBusyIndicator="true"
        columns="{
          path: 'meta>/dataServices/schema/[${namespace}===\'CData\']/entityType/[${name}===\'Requests\']/property',
          factory: '.columnFactory'
        }">
        <toolbar>
          <m:Toolbar>
            <m:Title text="Jira Service Management Requests"></m:Title>
          </m:Toolbar>
        </toolbar>
        <noData>
          <m:BusyIndicator class="sapUiMediumMargin"/>
        </noData>
      </Table>
    </m:content>
  </m:Page>
</mvc:View>

Create the Model and Controller

In SAPUI5, you do not need to write any OData queries; an ODataModel instance handles the application's data access commands. The API Server then translates the queries into Jira Service Management API calls.

The controller processes user input and represents information to the user through a view. Define the controller in a new file, Controller.controller.js. Instantiate the model in the onInit function -- you will need to replace the placeholder values for the URL to the API Server, a user allowed to access the OData endpoint of the API Server, and the authtoken for the user.

sap.ui.define([
  "sap/ui/core/mvc/Controller",
  "sap/ui/model/odata/v2/ODataModel",
  "sap/ui/model/json/JSONModel",
  "sap/ui/table/Column",
  "sap/m/Text",
], function(Controller, ODataModel, JSONModel, Column, Text ) {
  "use strict";
  

  return Controller.extend("sap.ui.table.sample.OData2.Controller", {
    
    onInit : function () {
      
      var oView = this.getView();
      var oDataModel = new ODataModel("http://myserver/api.rsc/",{user: "MyUser", password: "MyAuthToken"});
      
      oDataModel.getMetaModel().loaded().then(function(){
        oView.setModel(oDataModel.getMetaModel(), "meta");
      });
      oView.setModel(oDataModel);
      
      var oTable = oView.byId("table");
      var oBinding = oTable.getBinding("rows");
      var oBusyIndicator = oTable.getNoData();
      oBinding.attachDataRequested(function(){
      oTable.setNoData(oBusyIndicator);
      });
      oBinding.attachDataReceived(function(){
        oTable.setNoData(null); //use default again ("no data" in case no data is available)
      });
    },
    
    onExit : function () {
    },
    
    columnFactory : function(sId, oContext) {
      var oModel = this.getView().getModel();
      var sName = oContext.getProperty("name");
      var sType = oContext.getProperty("type");
      var iLen = oContext.getProperty("maxLength");
      iLen = iLen ? parseInt(iLen, 10) : 10;
      
      return new Column(sId, {
        sortProperty: sName, 
        filterProperty: sName,
        width: (iLen > 9 ? (iLen > 50 ? 15 : 10) : 5) + "rem",
        label: new sap.m.Label({text: "{/#Requests/" + sName + "/@name}"}),
        hAlign: sType && sType.indexOf("Decimal") >= 0 ? "End" : "Begin",
        template: new Text({text: {path: sName}})
      });
    }
    
  });

});

Describe Application Logic

Create a component that contains the resources of your application. Define the following in Component.js:

sap.ui.define([
  'sap/ui/core/UIComponent'
], function(UIComponent) {
  "use strict";

  return UIComponent.extend("sap.ui.table.sample.OData2.Component", {
    metadata : {
      rootView : "sap.ui.table.sample.OData2.View",
      dependencies : {
        libs : [
          "sap.ui.table",
          "sap.ui.unified",
          "sap.m"
        ]
      },

      config : {
        sample : {
          stretch : true,
          files : [
            "View.view.xml",
            "Controller.controller.js"
          ]
        }
      }
    }
  });

});

Bootstrap OpenUI5 and Launch

To complete the MVC application, simply add the bootstrap and initialization code. Add these directly to index.html:

<!DOCTYPE HTML>

<html>
<head>
  <meta http-equiv="x-ua-compatible" content="ie=edge">
  <meta charset="utf-8"> 
  <title>Jira Service Management Requests</title>
  
  <script id="sap-ui-bootstrap"
    src="https://openui5.hana.ondemand.com/resources/sap-ui-core.js"
    data-sap-ui-libs="sap.m"
    data-sap-ui-theme="sap_bluecrystal"
    data-sap-ui-xx-bindingSyntax="complex"
    data-sap-ui-preload="async"
    data-sap-ui-compatVersion="edge" 
    data-sap-ui-resourceroots='{"sap.ui.table.sample.OData2": "./", "sap.ui.demo.mock": "mockdata"}'>
  </script>
  
  <!-- application launch configuration -->
  <script>
  
      sap.ui.getCore().attachInit(function() {
        new sap.m.App ({
          pages: [
                new sap.m.Page({
                    title: "Jira Service Management Requests", 
                    enableScrolling : false,
                  content: [ new sap.ui.core.ComponentContainer({
                  height : "100%", name : "sap.ui.table.sample.OData2"
                })]
            })
          ]
      }).placeAt("content");
    });

  </script>
</head> 
  <!-- UI Content -->
<body class="sapUiBody" id="content" role="application">
</body> 
</html>

The resulting SAPUI5 table control reflects any changes to a table in the remote Jira Service Management data. You can now browse and search current Jira Service Management data.