Create Data Visualizations in Cognos BI with Jira Service Desk Data

Ready to get started?

Download for a free trial:

Download Now

Learn more:

Jira Service Desk ODBC Driver

The Jira Service Desk ODBC Driver is a powerful tool that allows you to connect with live data from Jira Service Desk, directly from any applications that support ODBC connectivity.

Access Jira Service Desk data like you would a database - read, write, and update Jira Service Desk Customers, Organizations, Requests, etc. through a standard ODBC Driver interface.



Access Jira Service Desk data as an ODBC data source in Cognos Business Intelligence and create data visualizations in Cognos Report Studio.

You can use the CData ODBC driver for Jira Service Desk to integrate Jira Service Desk data with the drag-and-drop style of Cognos Report Studio. This article describes both a graphical approach to create data visualizations, with no SQL required, as well as how to execute any SQL query supported by Jira Service Desk.

Configure and Publish the Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

  • User: Set this to the username of the authenticating user.
  • APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, you will need to supply the following connection properties:

  • User: Set this to the username of the authenticating user.
  • Password: Set this to the password of the authenticating user.
  • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

When you configure the DSN, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

If you are running Cognos from a 64-bit machine and want to modify the DSN or create other Jira Service Desk DSNs, you must use a system DSN. You will also need to open the 32-bit ODBC Data Source Administrator. You can open it with the following command:

C:\Windows\sysWOW64\odbcad32.exe

After creating a DSN, you can then publish the data source:

  1. Open Cognos Administration and click Data Source Connections to add a new data source:
  2. Select the ODBC option and enter the DSN, CData JiraServiceDesk Sys, and a user-friendly name.

  3. Click Retrieve Objects and choose the CData Jira Service Desk database object.

Add Data Visualizations to a Report

You can now create reports on Jira Service Desk data in Cognos Report Studio by dragging and dropping table columns from the Source Explorer onto report objects. The sections below show how to create a simple report with a chart that shows up-to-date data.

As you build the report, Cognos Report Studio will generate SQL queries and rely on the driver to execute them. The driver will convert queries into requests to the Jira Service Desk API. To execute queries to the live Jira Service Desk data, the driver depends on the capabilities of the underlying API.

Create a Chart Based on an Aggregate

You can populate almost any report object in Cognos with Jira Service Desk data by simply dragging and dropping columns from the Source Explorer onto the dimensions of the object. The column in the Series dimension of the chart is automatically grouped.

Additionally, Cognos sets a logical default aggregate function for the measure dimension based on the data type. For this example, override the default by clicking the ReporterName column in the Data Items tab and set the Aggregate Function property to Not Applicable. The Rollup Aggregate Function property must be set to Automatic.

Convert a Query Object to SQL

When you know the query you need, or if you want to adjust the generated query, convert a query object into an SQL statement. After a query has been converted to SQL, the UI controls are not available for the query object. Follow the procedure below to populate a chart with user-defined SQL.

Cognos will rely on the driver to execute the user-defined query. Using the driver's SQL engine ensures that queries will always return up-to-date results, as there is no cached copy of the data.

  1. Hover over the Query Explorer and click the Queries folder to display the query objects in your report.
  2. If you want to edit the autogenerated query, click the button in the Generated SQL property for the query object. In the resulting dialog, click Convert.

    If you want to enter a new SQL statement, drop an SQL object in-line with the query object.

  3. Modify the properties for the SQL object: Select the Jira Service Desk data source in the SQL properties and set the SQL Syntax property to Native.
  4. Click the button in the SQL property and enter the SQL query in the resulting dialog. This example uses the query below:

    SELECT RequestId, ReporterName FROM Requests WHERE CurrentStatus = 'Open'
  5. Modify the properties for the query object: Set the Processing property to "Limited Local". This value is required to convert a query object to SQL.

Fill a Chart with the Results of a Query

You can now access the results of the SQL query as objects in the Data Items tab. Follow the procedure below to create a chart with the results; for example, the ReporterName for each RequestId from the Requests table.

  1. Return to the page by hovering over the Page Explorer and then clicking the page object.
  2. Drag a pie chart from the toolbox onto the workspace.
  3. In the properties for the chart, set the Query property to the name of the query you created above.
  4. Click the Data Items tab and drag columns onto the x- and y-axes. In this example, drag the RequestId column to the Series (pie slices) box and the ReporterName column to the Default Measure box.
  5. Modify the default properties for the Default Measure (the ReporterName values): In the Aggregate Function box, select the Total option.

Run the report to add the results of the query.