Connect to Jira Service Desk Data as a Linked Server

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Jira Service Desk ODBC Driver

The Jira Service Desk ODBC Driver is a powerful tool that allows you to connect with live data from Jira Service Desk, directly from any applications that support ODBC connectivity.

Access Jira Service Desk data like you would a database - read, write, and update Jira Service Desk Customers, Organizations, Requests, etc. through a standard ODBC Driver interface.



Use the SQL Gateway and the ODBC Driver to set up a linked server for Jira Service Desk data.

You can use the SQL Gateway to configure a TDS (SQL Server) remoting service and set up a linked server for Jira Service Desk data. After you have started the service, you can use the UI in SQL Server Management Studio or call stored procedures to create the linked server. You can then work with Jira Service Desk data just as you would a linked SQL Server instance.

Connect to Jira Service Desk as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

You can establish a connection to any Jira Service Desk Cloud account or Server instance.

Connecting with a Cloud Account

To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

Supply the following to connect to data:

  • User: Set this to the username of the authenticating user.
  • APIToken: Set this to the API token found previously.

Connecting with a Service Account

To authenticate with a service account, you will need to supply the following connection properties:

  • User: Set this to the username of the authenticating user.
  • Password: Set this to the password of the authenticating user.
  • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

Accessing Custom Fields

By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

Configure the TDS Remoting Service

See the SQL Gateway Overview for a guide to configure a TDS remoting service in the SQL Gateway UI. The TDS remoting service is a daemon process that listens for TDS requests from clients.

Create a Linked Server for Jira Service Desk Data

After you have configured and started the daemon, create the linked server and connect. You can use the UI in SQL Server Management Studio or call stored procedures.

Create a Linked Server from the UI

Follow the steps below to create a linked server from the Object Explorer.

  1. Open SQL Server Management Studio and connect to an instance of SQL Server.
  2. In the Object Explorer, expand the node for the SQL Server database. In the Server Objects node, right-click Linked Servers and click New Linked Server. The New Linked Server dialog is displayed.
  3. In the General section, click the Other Data Source option and enter the following information after naming the linked server:
    • Provider: Select the SQL Server Native Client Provider that corresponds to your version of SQL Server. For example, SQL Server Native Client 11.0.
    • Data Source: Enter the host and port the TDS remoting service is running on, separated by a comma.

      Note that a value of "localhost" in this input refers to the machine where SQL Server is running so be careful when creating a linked server in Management Studio when not running on the same machine as SQL Server.

    • Catalog: Enter the CData system DSN, CData JiraServiceDesk Sys.
  4. In the Security section, select the option to have the connection "made using this security context" and enter the username and password of a user you created in the Users tab of the SQL Gateway.

Create a Linked Server Programmatically

In addition to using the SQL Server Management Studio UI to create a linked server, you can use stored procedures. The following inputs are required:

  • server: The linked server name.
  • provider: Enter "SQLNCLI", for the SQL Server Native Client Provider.
  • datasrc: The host and port the service is running on, separated by a comma.

    Note that a value of "localhost" in the datasrc input refers to the machine where SQL Server is running, so be careful when creating a linked server in Management Studio when not running on the same machine as SQL Server.

  • catalog: Enter the system DSN configured for the service.
  • srvproduct: Enter the product name of the data source; this can be an arbitrary value, such as "CData SQL Gateway" or an empty string.
Follow the steps below to create the linked server and configure authentication to the SQL Gateway:
  1. Call sp_addlinkedserver to create the linked server:

    EXEC sp_addlinkedserver @server='JiraServiceDesk', @provider='SQLNCLI', @datasrc='< MachineIPAddress >,1434', @catalog='CData JiraServiceDesk Sys', @srvproduct=''; GO
  2. Call the sp_addlinkedsrvlogin stored procedure to allow SQL Server users to connect with the credentials of an authorized user of the service. Note that the credentials you use to connect to the service must specify a user you configured on the Users tab of the SQL Gateway.

    EXEC sp_addlinkedsrvlogin @rmtsrvname='JiraServiceDesk', @rmtuser='admin', @rmtpassword='test', @useself='FALSE', @locallogin=NULL; GO

Connect from SQL Server Management Studio

SQL Server Management Studio uses the SQL Server Client OLE DB provider, which requires the ODBC driver to be used inprocess. You must enable the "Allow inprocess" option for the SQL Server Native Client Provider in Management Studio to query the linked server from SQL Server Management Studio. To do this, open the properties for the provider you are using under Server Objects -> Linked Servers -> Providers. Check the "Allow inprocess" option and save the changes.

Execute Queries

You can now execute queries to the Jira Service Desk linked server from any tool that can connect to SQL Server. Set the table name accordingly:

SELECT * FROM [linked server name].[CData JiraServiceDesk Sys].[JiraServiceDesk].[Requests]