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Get the Report →Integrate ServiceNow Data into Automated Tasks with Power Automate
Use CData Connect Cloud to connect to ServiceNow data and integrate live ServiceNow data into your Power Automate tasks.
Microsoft Power Automate is an online service that automates events (known as workflows) across the most common apps and services. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to ServiceNow data for visualizations, dashboards, and more. This article shows how to connect to Connect Cloud from Power Automate and integrate live ServiceNow data into your workflows and tasks.
CData Connect Cloud provides a pure SQL, cloud-to-cloud interface for ServiceNow, allowing you to easily integrate with live ServiceNow data in Power Automate — without replicating the data. CData Connect Cloud looks exactly like a SQL Server database to Power Automate and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to ServiceNow, leveraging server-side processing to quickly return ServiceNow data.
About ServiceNow Data Integration
CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:
- Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
- Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
- Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
- Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.
Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.
Getting Started
Configure ServiceNow Connectivity for Power Automate
Connectivity to ServiceNow from Power Automate is made possible through CData Connect Cloud. To work with ServiceNow data from Power Automate, we start by creating and configuring a ServiceNow connection.
- Log into Connect Cloud, click Connections and click Add Connection
- Select "ServiceNow" from the Add Connection panel
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Enter the necessary authentication properties to connect to ServiceNow.
ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.
See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.
- Click Create & Test
- Navigate to the Permissions tab in the Add ServiceNow Connection page and update the User-based permissions.
Add a Personal Access Token
If you are connecting from a service, application, platform, or framework that does not support OAuth authentication, you can create a Personal Access Token (PAT) to use for authentication. Best practices would dictate that you create a separate PAT for each service, to maintain granularity of access.
- Click on your username at the top right of the Connect Cloud app and click User Profile.
- On the User Profile page, scroll down to the Personal Access Tokens section and click Create PAT.
- Give your PAT a name and click Create.
- The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.
With the connection configured, you are ready to connect to ServiceNow data from Power Automate.
Connecting to CData Connect Cloud
To use Connect Cloud to integrate ServiceNow data into your Power Automate tasks, you need a new SQL Server connection:
- Log in to Power Automate
- Click Data -> Connections -> New connection
- Select SQL Server
- In the connection wizard:
- Choose to connect directly
- Set SQL server name to tds.cdata.com,14333
- Set SQL database name to the name of the ServiceNow connection (e.g. ServiceNow1)
- Set Username to a Connect Cloud user (e.g. [email protected])
- Set Password to the PAT for the above user
- Click Create
Integrating ServiceNow Data into Power Automate Tasks
With the connection to Connect Cloud configured, you are ready to integrate live ServiceNow data into your Power Automate tasks.
- Log in to Power Automate
- Click My flows -> New flow and choose to create the flow from blank or template
- Add (or configure) a SQL Server action (like Get rows) and configure the action to connect to your Connect Cloud connection
- Select a Table to work with (from the drop-down menu) and configure any advanced options (like filters, orders, etc)
- Configure any actions to follow and test, then save the flow
SQL Access to ServiceNow Data from Cloud Applications
Now you have a direct connection to live ServiceNow data from Power Automate tasks. You can create more connections and workflows to drive business — all without replicating ServiceNow data.
To get SQL data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, sign up for a free trial of CData Connect Cloud.
Related Power Automate Articles
This article walks through using CData Connect Cloud with Power Automate (Online). Check out our other articles for more ways to work with Power Automate Desktop: