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Integrate ServiceNow Data into Automated Tasks with Microsoft Flow

Use the CData Cloud Hub to create a virtual SQL Server database for ServiceNow data and integrate live ServiceNow data into your Microsoft Flow tasks.

Microsoft Flow is an online workflow service that automates events (known as workflows) across the most common apps and services. When paired with the CData Cloud Hub, you get instant, cloud-to-cloud access to ServiceNow data for visualizations, dashboards, and more. This article shows how to connect to the Cloud Hub from Microsoft Flow and integrate live ServiceNow data into your workflows and tasks.

The CData Cloud Hub provides a pure SQL, cloud-to-cloud interface for ServiceNow, allowing you to easily integrate with live ServiceNow data in Microsoft Flow — without replicating the data. The CData Cloud Hub looks exactly like a SQL Server database to Microsoft Flow and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to ServiceNow, leveraging server-side processing to quickly return ServiceNow data.

Create a Virtual SQL Database for ServiceNow Data

CData Cloud Hub uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Cloud Hub and click Databases.
  2. Select "ServiceNow" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to ServiceNow.

    ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.

    See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

Connecting to the CData Cloud Hub

To use the Cloud Hub to integrate ServiceNow data into your Flow tasks, you need a new SQL Server connection:

  1. Log in to Microsoft Flow
  2. Click Data -> Connections -> New connection
  3. Select SQL Server
  4. In the connection wizard:

    • Choose to connect directly
    • Set SQL server name to the address of your Cloud Hub instance (myinstance.cdatacloud.net)
    • Set SQL database name to the name of the virtual ServiceNow database you created earlier (like servicenowdb)
    • Set the Username and Password and click Create

Integrating ServiceNow Data into MS Flow Tasks

With the connection to the Cloud Hub configured, you are ready to integrate live ServiceNow data into your Microsoft Flow tasks.

  1. Log in to Microsoft Flow
  2. Click My flows -> New and choose to create the flow from blank or template
  3. Add (or configure) a SQL Server action (like Get rows) and configure the action to connect to your Cloud Hub connection
  4. Select a Table to work with (from the drop-down menu) and configure any advanced options (like filters, orders, etc)
  5. Configure any actions to follow and test, then save the flow

SQL Access to ServiceNow Data from Cloud Applications

Now you have a direct connection to live ServiceNow data from Microsoft Flow tasks. You can create more connections and workflows to drive business — all without replicating ServiceNow data.

To get SQL data access to 100+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, see the CData Cloud Hub.