Automate ServiceNow Data Replication to Azure Synapse



Use CData Sync to customize and automate ServiceNow data replication to Azure Synapse.

Always-on applications rely on automatic failover capabilities and real-time data access. CData Sync integrates live ServiceNow data into your Azure Synapse instance, allowing you to consolidate all of your data into a single location for archiving, reporting, analytics, machine learning, artificial intelligence and more.

About ServiceNow Data Integration

CData simplifies access and integration of live ServiceNow data. Our customers leverage CData connectivity to:

  • Get optimized performance since CData uses the REST API for data and the SOAP API for schema.
  • Read, write, update, and delete ServiceNow objects like Schedules, Timelines, Questions, Syslogs and more.
  • Use SQL stored procedures for actions like adding items to a cart, submitting orders, and downloading attachments.
  • Securely authenticate with ServiceNow, including basic (username and password), OKTA, ADFS, OneLogin, and PingFederate authentication schemes.

Many users access live ServiceNow data from preferred analytics tools like Tableau, Power BI, and Excel, and use CData solutions to integrate ServiceNow data with their database or data warehouse.


Getting Started


Configure Azure Synapse as a Replication Destination

Using CData Sync, you can replicate ServiceNow data to Azure Synapse. To add a replication destination, navigate to the Connections tab.

  1. Click Add Connection.
  2. Select Azure Synapse as a destination.
  3. Enter the necessary connection properties. To connect to Azure Synapse, provide authentication properties (see below) and set the following properties to connect to a Azure Synapse database:
    • Server: The server running Azure. You can find this by logging into the Azure portal and navigating to Azure Synapse Analytics -> Select your database -> Overview -> Server name.
    • Database: The name of the database, as seen in the Azure portal on the Azure Synapse Analytics page.

    Using SQL Password Authentication

    To authenticate to Microsoft SQL Server using standard authentication, set the following:

    • User: The username provided for authentication with Azure.
    • Password: The password associated with the authenticating user.
  4. Click Test Connection to ensure that the connection is configured properly.
  5. Click Save Changes.

Configure the ServiceNow Connection

You can configure a connection to ServiceNow from the Connections tab. To add a connection to your ServiceNow account, navigate to the Connections tab.

  1. Click Add Connection.
  2. Select a source (ServiceNow).
  3. Configure the connection properties.

    ServiceNow uses the OAuth 2.0 authentication standard. To authenticate using OAuth, you will need to register an OAuth app with ServiceNow to obtain the OAuthClientId and OAuthClientSecret connection properties. In addition to the OAuth values, you will need to specify the Instance, Username, and Password connection properties.

    See the "Getting Started" chapter in the help documentation for a guide on connecting to ServiceNow.

  4. Click Connect to ensure that the connection is configured properly.
  5. Click Save Changes.

Configure Replication Queries

CData Sync enables you to control replication with a point-and-click interface and with SQL queries. For each replication you wish to configure, navigate to the Jobs tab and click Add Job. Select the Source and Destination for your replication.

Replicate Entire Tables

To replicate an entire table, click Add Tables in the Tables section, choose the table(s) you wish to replicate, and click Add Selected Tables.

Customize Your Replication

You can use the Columns and Query tabs of a task to customize your replication. The Columns tab allows you to specify which columns to replicate, rename the columns at the destination, and even perform operations on the source data before replicating. The Query tab allows you to add filters, grouping, and sorting to the replication.

Schedule Your Replication

In the Schedule section, you can schedule a job to run automatically, configuring the job to run after specified intervals ranging from once every 10 minutes to once every month.

Once you have configured the replication job, click Save Changes. You can configure any number of jobs to manage the replication of your ServiceNow data to PostgreSQL.

Ready to get started?

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