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Integrate Sugar CRM Data in the Pentaho Report Designer

Publish reports based on Sugar CRM data in the Pentaho BI tool.

The CData JDBC Driver for Sugar CRM data enables access to live data from dashboards and reports. This article shows how to connect to Sugar CRM data as a JDBC data source and publish reports based on Sugar CRM data in Pentaho.

Connect and Create a Report

  1. Copy the JAR file of the driver, located in the lib subfolder of the installation directory, to the \Report-Designer\lib\jdbc\ folder in the Pentaho directory.
  2. Run the report-designer.bat file in the \Report-Designer\ folder to open the Report-Designer UI.
  3. Create a new data source with the driver by clicking Data -> Add Data Source -> Advanced -> JDBC (Custom) and then creating a new Sugar CRM connection. In the resulting dialog, configure the connection properties as shown below.

    • Custom Connection URL property: Enter the JDBC URL. This starts with jdbc:sugarcrm: and is followed by a semicolon-separated list of connection properties.

      The User and Password properties, under the Authentication section, must be set to valid SugarCRM user credentials. This will use the default OAuth token created to allow client logins. OAuthClientId and OAuthClientSecret are required if you do not wish to use the default OAuth token.

      You can generate a new OAuth consumer key and consumer secret in Admin -> OAuth Keys. Set the OAuthClientId to the OAuth consumer key. Set the OAuthClientSecret to the consumer secret.

      Additionally, specify the URL to the SugarCRM account.

      Note that retrieving SugarCRM metadata can be expensive. It is advised that you store the metadata locally as described in the "Caching Metadata" chapter of the help documentation.

      Built-in Connection String Designer

      For assistance in constructing the JDBC URL, use the connection string designer built into the Sugar CRM JDBC Driver. Either double-click the JAR file or execute the jar file from the command-line.

      java -jar cdata.jdbc.sugarcrm.jar

      Fill in the connection properties and copy the connection string to the clipboard.

      When you configure the JDBC URL, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

      Below is a typical JDBC URL:

      jdbc:sugarcrm:User=MyUser;Password=MyPassword;URL=MySugarCRMAccountURL;CacheMetadata=True;
    • Custom Driver Class Name: Enter cdata.jdbc.sugarcrm.SugarCRMDriver.
    • User Name: The username to authenticate with.
    • Password: The password to authenticate with.

Add Sugar CRM Data to a Report

You are now ready to create a report with Sugar CRM data.

  1. Add the Sugar CRM source to your report: Click Data -> Add Data Source -> JDBC and select the data source.

  2. Configure the query. This article uses the one below:

    SELECT Name, AnnualRevenue FROM Accounts
  3. Drag a chart onto your report and double-click it to edit the chart. Run the report to display the chart. You can use the results of this query to create a simple chart for the Accounts table.
  4. Finally, run the report to see the chart.