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DataBind Zendesk Data to the DevExpress Data Grid

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Zendesk ADO.NET Provider

Rapidly create and deploy powerful .NET applications that integrate with Zendesk data including Tickets, Groups, Users, Schedules, and more!

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Use the CData ADO.NET Provider for Zendesk with the DevExpress Windows Forms and Web controls to provide Zendesk data to a chart.

The CData ADO.NET Provider for Zendesk implements standard ADO.NET data access components that can be used with third-party controls. The standard ADO.NET process for databinding can be followed to enable bidirectional access to live data from UI controls. In this article we show how to use the CData components to databind to the DevExpress Windows Forms and Web controls; you will databind to a chart that displays current data.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

Windows Forms Controls

The code below shows how to populate a DevExpress chart with Zendesk data. The ZendeskDataAdapter binds to the Series property of the chart control. The Diagram property of the control defines the x- and y-axes as the column names.

using (ZendeskConnection connection = new ZendeskConnection( "URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH")) { ZendeskDataAdapter dataAdapter = new ZendeskDataAdapter( "SELECT Id, Subject FROM Tickets", connection); DataTable table = new DataTable(); dataAdapter.Fill(table); DevExpress.XtraCharts.Series series = new DevExpress.XtraCharts.Series(); chartControl1.Series.Add(series); series.DataSource = table; series.ValueDataMembers.AddRange(new string[] { "Subject" }); series.ArgumentScaleType = DevExpress.XtraCharts.ScaleType.Qualitative; series.ArgumentDataMember = "Id"; series.ValueScaleType = DevExpress.XtraCharts.ScaleType.Numerical; chartControl1.Legend.Visibility = DevExpress.Utils.DefaultBoolean.False; ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true; }

Web Controls

The code below shows how to populate a DevExpress Web control with Zendesk data. The ZendeskDataAdapter binds to the Series property of the chart; the Diagram property defines the x- and y-axes as the column names.

using DevExpress.XtraCharts; using (ZendeskConnection connection = new ZendeskConnection( "URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH")) { ZendeskDataAdapter ZendeskDataAdapter1 = new ZendeskDataAdapter("SELECT Id, Subject FROM Tickets", connection); DataTable table = new DataTable(); ZendeskDataAdapter1.Fill(table); DevExpress.XtraCharts.Series series = new Series("Series1", ViewType.Bar); WebChartControl1.Series.Add(series); series.DataSource = table; series.ValueDataMembers.AddRange(new string[] { "Subject" }); series.ArgumentScaleType = ScaleType.Qualitative; series.ArgumentDataMember = "Id"; series.ValueScaleType = ScaleType.Numerical; ((DevExpress.XtraCharts.SideBySideBarSeriesView)series.View).ColorEach = true; }