Configure a Solicit-Response Send Port for the CData BizTalk Adapter for Zendesk

This section provides step-by-step instructions for creating, configuring, and testing a static solicit-response send port using the CData BizTalk Adapter for Zendesk. You can use a static solicit-response send port to execute commands and access the results in BizTalk. You can use send ports to execute updategram commands, SQL commands, and stored procedure operations.

Create and Configure the Send Port

Create a static solicit-response send port and configure it to use the adapter as its transport type.

1. If you have not already done so, open your BizTalk application in the BizTalk Administration Console.
2. In the node for your BizTalk application, right-click Send Ports and select New -> Static Solicit-Response Send Port. The Send Port Properties dialog is displayed.
3. In the Send Port properties, enter a name for the receive port.
4. In the Transport Type menu, select CData.Zendesk;.
5. In the Send pipeline menu, select the default option, PassThruTransmit.
6. In the Receive pipeline menu, select the default option, PassThruReceive.

Configure the Adapter

Define the command the adapter will execute in the Transport Properties dialog.

1. In the send port properties, click the Configure button. The Adapter Transport Properties dialog is displayed.
2. In the CommandType property, select the command type you want.
3. If you want to execute an SQL command, enter the command in the SQL Command box.

Refer to the "Adapter Configuration" chapter in the help documentation for a description of the various properties and their functions.

Configure the Connection to Zendesk

Configure credentials and other properties required to connect to Zendesk in the Connection String Options dialog.

1. In the send port properties, click Configure. The adapter properties dialog is displayed.
2. Click the button in the Connection String property. The Connection String Options dialog is displayed.
3. Enter the connection properties. Below is a typical connection string: URL=https://subdomain.zendesk.com;User=my@email.com;Password=test123;InitiateOAuth=GETANDREFRESH

   Connecting to Zendesk

   To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

   Authenticating to Zendesk

   You can authenticate using the Basic or OAuth methods.

   Using Basic Authentication

   To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

   • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
   • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

   Using OAuth Authentication

   See the Getting Started guide in the CData driver documentation for an authentication guide.

4. Click Test Connection to verify the values and test connectivity.

Refer to the "Connection String Options" chapter in the help documentation for a description of the various properties and their functions. The updategram tutorial for the adapter for Zendesk walks through the steps to create a simple application that uses a solicit-response send port to execute an insert updategram to Zendesk.