Query Zendesk Data as a MySQL Database in Node.js

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CData Connect



Execute MySQL queries against Zendesk data from Node.js.

You can use CData Connect Cloud to query Zendesk data through a MySQL interface. Follow the procedure below to create a virtual database for Zendesk in Connect Cloud and start querying using Node.js.

CData Connect Cloud provides a pure MySQL, cloud-to-cloud interface for Zendesk, allowing you to easily query live Zendesk data in Node.js — without replicating the data to a natively supported database. As you query data in Node.js, CData Connect Cloud pushes all supported SQL operations (filters, JOINs, etc) directly to Zendesk, leveraging server-side processing to quickly return Zendesk data.

Create a Virtual MySQL Database for Zendesk Data

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Connect Cloud and click Databases.
  2. Select "Zendesk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Zendesk.

    Connecting to Zendesk

    To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

    Authenticating to Zendesk

    You can authenticate using the Basic or OAuth methods.

    Using Basic Authentication

    To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

    • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
    • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

    Using OAuth Authentication

    See the Getting Started guide in the CData driver documentation for an authentication guide.

  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

With the virtual database created, you are ready to connect to Zendesk data from any MySQL client.

Query Zendesk from Node.js

The following example shows how to define a connection and execute queries to Zendesk with the MySQL module. You will need the following information:

  • Host name, or address, and port: The address of your instance of the Connect Cloud (myinstance.cdatacloud.net) and the port (3306)
  • Username and password: The username and password of a user you authorized on Connect Cloud
  • Database name: The database you configured for Zendesk (zendeskdb)

Connect to Zendesk data and start executing queries with the code below:

var mysql      = require('mysql');
var fs         = require('fs');
var connection = mysql.createConnection({
  host     : 'myinstance.cdatacloud.net',
  database : 'zendeskdb',
  port	   : '3306',
  user     : 'admin',
  password : 'password',
  ssl      : {
    ca : fs.readFileSync('C:/certs/myCA.pem')
  }
});
connection.connect();
connection.query('SELECT * FROM Tickets', function(err, rows, fields) {
  if (err) throw err;
  console.log(rows);
});

connection.end();