Integrate Live Zendesk Data into Custom Business Apps Built in Power Apps

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CData Connect



Use CData Connect Cloud to create a virtual SQL Server Database for Zendesk data and integrate live Zendesk data into apps built in Microsoft Power Apps.

Power Apps is a service for building and using custom business apps that connect to your data and work across the web and mobile — without the time and expense of custom software development. When paired with CData Connect Cloud, you get instant, cloud-to-cloud access to Zendesk data from the apps you build using Power Apps. This article shows how to connect to Connect Cloud from Power Apps and build an app based on live Zendesk data.

CData Connect Cloud provides a pure SQL, cloud-to-cloud interface for Zendesk, allowing you to easily integrate with live Zendesk data in Power Apps — without replicating the data. CData Connect Cloud looks exactly like a SQL Server database to Power Apps and uses optimized data processing out of the box to push all supported SQL operations (filters, JOINs, etc) directly to Zendesk, leveraging server-side processing to quickly return Zendesk data.

Create a Virtual SQL Database for Zendesk Data

CData Connect Cloud uses a straightforward, point-and-click interface to connect to data sources and generate APIs.

  1. Login to Connect Cloud and click Databases.
  2. Select "Zendesk" from Available Data Sources.
  3. Enter the necessary authentication properties to connect to Zendesk.

    Connecting to Zendesk

    To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

    Authenticating to Zendesk

    You can authenticate using the Basic or OAuth methods.

    Using Basic Authentication

    To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

    • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
    • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

    Using OAuth Authentication

    See the Getting Started guide in the CData driver documentation for an authentication guide.

  4. Click Test Database.
  5. Click Privileges -> Add and add the new user (or an existing user) with the appropriate permissions.

Connecting to CData Connect Cloud

To use Connect Cloud to integrate Zendesk data into your Power Apps, you need a new SQL Server connection:

  1. Log in to Power Apps
  2. Click Data -> Connections -> New connection
  3. Select SQL Server
  4. In the connection wizard:

    • Choose to connect directly
    • Set SQL server name to the address of your Connect Cloud instance (myinstance.cdatacloud.net)
    • Set SQL database name to the name of the virtual Zendesk database you created earlier (like zendeskdb)
    • Set the Username and Password and click Create

Building a Data-Centric App for Zendesk Data

With the connection to Connect Cloud configured, you are ready to integrate live Zendesk data into the apps you build in Power Apps.

  1. Log in to Power Apps
  2. Click Create, hover over "Start from data" and click Make this app
  3. Select the SQL Server connection you created
  4. Search for or choose a table to work with
  5. Click Connect
  6. Customize the newly created app just like you would any other, including changing the layout and setting the fields exposed in BrowseScreen, DetailScreen, and EditScreen

At this point, you have an app with read and write access to live Zendesk data that you can save and publish for use within your organization.

SQL Access to Zendesk Data from Cloud Applications

Now you have a direct connection to live Zendesk data from Microsoft Power Apps. You can create more connections and apps to drive business — all without replicating Zendesk data.

To get SQL data access to 200+ SaaS, Big Data, and NoSQL sources directly from your cloud applications, see the CData Connect Cloud.