Integrate Zendesk Data in Your Informatica Cloud Instance

Informatica Cloud allows you to perform extract, transform, and load (ETL) tasks in the cloud. With the Cloud Secure Agent and the CData JDBC Driver for Zendesk, you get live access to Zendesk data, directly within Informatica Cloud. In this article, we will walk through downloading and registering the Cloud Secure Agent, connecting to Zendesk through the JDBC Driver and generating a mapping that can be used in any Informatica Cloud process.

Informatica Cloud Secure Agent

To work with the Zendesk data through the JDBC Driver, install the Cloud Secure Agent.

1. Navigate to the Administrator page in Informatica Cloud
2. Select the Runtime Environments tab
3. Click "Download Secure Agent"
4. Make note of the Install Token
5. Run the installer on the client machine and register the Cloud Secure Agent with your username and install token

NOTE: It may take some time for all of the Cloud Secure Agent services to get up and running.

Connecting to the Zendesk JDBC Driver

With the Cloud Secure Agent installed and running, you are ready to connect to Zendesk through the JDBC Driver.

Adding the JDBC Driver to the Secure Agent Machine

1. Navigate to the following directory on the Secure Agent machine:
   %Secure Agent installation directory%/ext/connectors/thirdparty/
2. Create a folder and add the driver JAR file (cdata.jdbc.zendesk.jar) based on the type of mapping that you want to configure.

   For mappings, create the following folder and add the driver JAR file:

   informatica.jdbc_v2/common

   For mappings in advanced mode, also create the following folder and add the driver JAR file:

   informatica.jdbc_v2/spark
3. Restart the Secure Agent.

Connecting to Zendesk in Informatica Cloud

• Connection Name: Name your connection (i.e.: CData Zendesk Connection)
• Type: Select "JDBC_V2"
• Runtime Environment: Select the runtime environment where you installed the Secure Agent
• JDBC Driver Class Name: The name of the JDBC driver class: cdata.jdbc.zendesk.ZendeskDriver
• JDBC Connection URL: Set this to the JDBC URL for Zendesk. Your URL will look similar to the following:
  
  jdbc:zendesk:URL=https://subdomain.zendesk.com;[email protected];Password=test123;InitiateOAuth=GETANDREFRESH;

  Connecting to Zendesk

  To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

  Authenticating to Zendesk

  You can authenticate using the Basic or OAuth methods.

  Using Basic Authentication

  To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

  Using OAuth Authentication

  See the Getting Started guide in the CData driver documentation for an authentication guide.

  Built-In Connection String Designer

  For assistance in constructing the JDBC URL, use the connection string designer built into the Zendesk JDBC Driver. Either double-click the .jar file or execute the .jar file from the command-line.

  java -jar cdata.jdbc.zendesk.jar

  Fill in the connection properties and copy the connection string to the clipboard.

  
• Username: Set this to the username for Zendesk
• Password: Set this to the password for Zendesk

Create a Mapping for Zendesk Data

With the connection to Zendesk configured, we can now access Zendesk data in any Informatica process. The steps below walk through creating a mapping for Zendesk to another data target.

1. Navigate to the Data Integration page
2. Click New.. and select Mapping from the Mappings tab
3. Click the Source Object and in the Source tab, select the Connection and set the Source Type
4. Click "Select" to choose the table to map
5. In the Fields tab, select the fields from the Zendesk table to map
6. Click the Target object and configure the Target source, table and fields. In the Field Mapping tab, map the source fields to the target fields.

With the mapping configured, you are ready to start integrating live Zendesk data with any of the supported connections in Informatica Cloud. Download a free, 30-day trial of the CData JDBC Driver for Zendesk and start working with your live Zendesk data in Informatica Cloud today.