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Access Zendesk Data in Anypoint Using SQL

Create a simple Mule Application that uses HTTP and SQL with the CData Mule Connector for Zendesk to create a JSON endpoint for Zendesk data.

The CData Mule Connector for Zendesk connects Zendesk data to Mule applications enabling read , write, update, and delete functionality with familiar SQL queries. The Connector allows users to easily create Mule Applications to backup, transform, report, and analyze Zendesk data.

This article demonstrates how to use the CData Mule Connector for Zendesk inside of a Mule project to create a Web interface for Zendesk data. The application created allows you to request Zendesk data using an HTTP request and have the results returned as JSON. The exact same procedure outlined below can be used with any CData Mule Connector to create a Web interface for the 200+ available data sources.

  1. Create a new Mule Project in Anypoint Studio.
  2. Add an HTTP Connector to the Message Flow.
  3. Configure the address for the HTTP Connector.
  4. Add a CData Zendesk Connector to the same flow, after the HTTP Connector.
  5. Create a new Connection (or edit an existing one) and configure the properties to connect to Zendesk (see below). Once the connection is configured, click Test Connection to ensure the connectivity to Zendesk.

    Connecting to Zendesk

    To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

    Authenticating to Zendesk

    You can authenticate using the Basic or OAuth methods.

    Using Basic Authentication

    To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

    • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
    • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

    Using OAuth Authentication

    See the Getting Started guide in the CData driver documentation for an authentication guide.

  6. Configure the CData Zendesk Connector.
    1. Set the Operation to 'Select with Streaming'.
    2. Set the Query type to Dynamic.
    3. Set the SQL query to SELECT * FROM #[message.inboundProperties.'http.query.params'.get('table')] to parse the URL parameter table and use it as the target of the SELECT query. You can customize the query further by referencing other potential URL parameters.
  7. Add a Transform Message Component to the flow.
    1. Map the Payload from the input to the Map in the output.
    2. Set the Output script to the following to convert the payload to JSON:
      %dw 1.0
      %output application/json
      ---
      payload
              
  8. To view your Zendesk data, navigate to the address you configured for the HTTP Connector (localhost:8081 by default) and pass a table name as the table URL parameter: http://localhost:8081?table=Tickets
    The Tickets data is available as JSON in your Web browser and any other tools capable of consuming JSON endpoints.

At this point, you have a simple Web interface for working with Zendesk data (as JSON data) in custom apps and a wide variety of BI, reporting, and ETL tools. Download a free, 30 day trial of the Mule Connector for Zendesk and see the CData difference in your Mule Applications today.