Query Zendesk Data from Node.js

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CData API Server



The API Server exposes Web services that allow connectivity to your data. Use the OData endpoint of the CData API Server to execute CRUD queries to Zendesk data from Node.js.

The CData API Server, when paired with the ADO.NET Provider for Zendesk, exposes Zendesk data (or data from any of 200+ other ADO.NET Providers) as an OData endpoint, which can be queried from Node.js using simple HTTP requests. This article shows how to use the API Server to request JSON-formatted Zendesk data in Node.js.

Set Up the API Server

Follow the steps below to begin producing secure Zendesk OData services:

Deploy

The API Server runs on your own server. On Windows, you can deploy using the stand-alone server or IIS. On a Java servlet container, drop in the API Server WAR file. See the help documentation for more information and how-tos.

The API Server is also easy to deploy on Microsoft Azure, Amazon EC2, and Heroku.

Connect to Zendesk

After you deploy the API Server and the ADO.NET Provider for Zendesk, provide authentication values and other connection properties needed to connect to Zendesk by clicking Settings -> Connections and adding a new connection in the API Server administration console.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

You can then choose the Zendesk entities you want to allow the API Server access to by clicking Settings -> Resources.

Authorize API Server Users

After determining the OData services you want to produce, authorize users by clicking Settings -> Users. The API Server uses authtoken-based authentication and supports the major authentication schemes. Access can also be restricted based on IP address; all IP addresses except the local machine are restricted by default. You can authenticate as well as encrypt connections with SSL.

Consume Zendesk OData Feeds from Node.js

OData feeds are easy to work with in Node.js. You can use the HTTP client in Node.js to request JSON-formatted data from the API Server's OData endpoint. After making the request, you can construct the body of the response and call the JSON.parse() function to parse it into records.

The code below will make an authenticated request for Tickets data. The example URL below applies a simple filter that searches for records with a value of Floppy Disks in the Industry column.

var http = require('http'); http.get({ protocol: "http:", hostname: "MyServer.com", port: MyPort, path: "/api.rsc/Tickets?$filter=" + encodeURIComponent("Industry eq 'Floppy Disks'"), auth: 'MyUser:MyAuthtoken' }, function(res) { var body = ''; res.on('data', function(chunk) { body += chunk; }); res.on('end', function() { console.log(body); var jsonData = JSON.parse(body); }); }).on('error', function(e) { console.log("Error: ", e); });