Connect to Zendesk Data as a Federated Tables in MySQL

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Zendesk ODBC Driver

The Zendesk ODBC Driver is a powerful tool that allows you to connect with live Zendesk project management data, directly from any applications that support ODBC connectivity.

Access Zendesk like you would a database - read, write, and update Tickets, Groups, Users, Schedules, etc. through a standard ODBC Driver interface.



Use the SQL Gateway and the ODBC Driver to set up federated tables for Zendesk data in MySQL .

You can use the SQL Gateway to configure a MySQL remoting service and set up federated tables for Zendesk data. The service is a daemon process that provides a MySQL interface to the CData ODBC Driver for Zendesk: After you have started the service, you can create a server and tables using the FEDERATED Storage Engine in MySQL. You can then work with Zendesk data just as you would local MySQL tables.

Connect to Zendesk Data

If you have not already done so, provide values for the required connection properties in the data source name (DSN). You can use the built-in Microsoft ODBC Data Source Administrator to configure the DSN. This is also the last step of the driver installation. See the "Getting Started" chapter in the help documentation for a guide to using the Microsoft ODBC Data Source Administrator to create and configure a DSN.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

Configure the SQL Gateway

See the SQL Gateway Overview to set up connectivity to Zendesk data as a virtual MySQL database. You will configure a MySQL remoting service that listens for MySQL requests from clients. The service can be configured in the SQL Gateway UI.

Create a FEDERATED Server and Tables for Zendesk Data

After you have configured and started the service, create a FEDERATED server to simplify the process of creating FEDERATED tables:

Create a FEDERATED Server

The following statement will create a FEDERATED server based on the ODBC Driver for Zendesk. Note that the username and password of the FEDERATED server must match a user account you defined on the Users tab of the SQL Gateway.

CREATE SERVER fedZendesk
FOREIGN DATA WRAPPER mysql
OPTIONS (USER 'sql_gateway_user', PASSWORD 'sql_gateway_passwd', HOST 'sql_gateway_host', PORT ####, DATABASE 'CData Zendesk Sys');

Create a FEDERATED Table

To create a FEDERATED table using our newly created server, use the CONNECTION keyword and pass the name of the FEDERATED server and the remote table (Tickets). Refer to the following template for the statement to create a FEDERATED table:

CREATE TABLE fed_tickets (
  ...,
  id  TYPE(LEN),
  subject  TYPE(LEN),
  ...,
)
ENGINE=FEDERATED
DEFAULT CHARSET=latin1
CONNECTION='fedZendesk/tickets';

NOTE: The table schema for the FEDERATED table must match the remote table schema exactly. You can always connect directly to the MySQL remoting service using any MySQL client and run a SHOW CREATE TABLE query to get the table schema.

Execute Queries

You can now execute queries to the Zendesk FEDERATED tables from any tool that can connect to MySQL, which is particularly useful if you need to JOIN data from a local table with data from Zendesk. Refer to the following example:

SELECT 
  fed_tickets.id, 
  local_table.custom_field 
FROM 
  local_table 
JOIN 
  fed_tickets 
ON 
  local_table.foreign_id = fed_tickets.id;