Connect to Zendesk Data from PowerBuilder

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Zendesk ODBC Driver

The Zendesk ODBC Driver is a powerful tool that allows you to connect with live Zendesk project management data, directly from any applications that support ODBC connectivity.

Access Zendesk like you would a database - read, write, and update Tickets, Groups, Users, Schedules, etc. through a standard ODBC Driver interface.



This article demonstrates how to use the CData ODBC Driver for Zendesk to connect to Zendesk data and execute queries in PowerBuilder.

The CData ODBC Driver for Zendesk can be used from any platform or development technology that supports ODBC, including PowerBuilder. This article shows how to connect to Zendesk data and execute queries from the Database Painter and controls such as the DataWindow.

Connect to Zendesk as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Connecting to Zendesk

To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.

Authenticating to Zendesk

You can authenticate using the Basic or OAuth methods.

Using Basic Authentication

To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.

  • Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
  • Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.

Using OAuth Authentication

See the Getting Started guide in the CData driver documentation for an authentication guide.

Create a Profile for the ODBC Driver for Zendesk

Follow the steps below to use the Database Painter tool to create a database profile based on an ODBC DSN (data source name) for Zendesk. In the Database Painter, you can use wizards and the UI to work with Zendesk data.

  1. In PowerBuilder, click Tools -> Database Painter.
  2. In the Objects window in the Database Painter, right-click the ODBC node and click New Profile.
  3. On the Connection tab, enter a name for the profile and select the Zendesk DSN in the Data Source menu.
  4. To view and modify a table, right-click a table and then click Edit Data -> Grid.

Using Zendesk Data with PowerBuilder Controls

You can use standard PowerBuilder objects to connect to ODBC data sources and execute queries. The following example shows how to retrieve Zendesk data into a DataWindow. You can add the following code to the open method:

SQLCA.DBMS = "ODBC" SQLCA.DBParm = "ConnectString='DSN=CData Zendesk Source'" CONNECT USING SQLCA; dw_tickets.SetTransObject(SQLCA); dw_tickets.Retrieve();