Model Context Protocol (MCP) finally gives AI models a way to access the business data needed to make them really useful at work. CData MCP Servers have the depth and performance to make sure AI has access to all of the answers.
Try them now for free →
Automated Continuous Zendesk Replication to AlloyDB
Use CData Sync for automated, continuous, customizable Zendesk replication to AlloyDB.
Always-on applications rely on automatic failover capabilities and real-time data access. CData Sync integrates live Zendesk data into your AlloyDB instance, allowing you to consolidate all of your data into a single location for archiving, reporting, analytics, machine learning, artificial intelligence and more.
Configure AlloyDB as a Replication Destination
Using CData Sync, you can replicate Zendesk data to AlloyDB. To add a replication destination, navigate to the Connections tab.
- Click Add Connection.
- Select the Destinations tab and locate the AlloyDB connector.
- Click the Configure Connection icon at the end of that row to open the New Connection page. If the Configure Connection icon is not available, click the Download Connector icon to install the AlloyDB connector. For more information about installing new connectors, see Connections in the Help documentation.
- To connect to AlloyDB, set the following connection properties:
- Connection Name: Enter a connection name of your choice for the AlloyDB connection.
- Server: Enter the host name or IP of the server that hosts the AlloyDB database. The default server value is localhost.
- Auth Scheme: Select the authentication scheme. The default auth scheme is Password.
- User: Enter the user ID provided for authentication with the AlloyDB database.
- Password: Enter the password provided for authentication with the AlloyDB database.
- Database: Enter the name of the database.
- Port: Enter the port number of the server that hosts the AlloyDB database. The default port value is 5432.
- Once connected, click Create & Test to create, test and save the connection.
You are now connected to AlloyDB and can use it as both a source and a destination.
NOTE: You can use the Label feature to add a label for a source or a destination.
In this article, we will demonstrate how to load Zendesk data into AlloyDB and utilize it as a destination.
Configure the Zendesk Connection
You can configure a connection to Zendesk from the Connections tab. To add a connection to your Zendesk account, navigate to the Connections tab.
- Click Add Connection.
- Select a source (Zendesk).
- Configure the connection properties.
Connecting to Zendesk
To connect, set the URL and provide authentication. The URL is your Zendesk Support URL: https://{subdomain}.zendesk.com.
Authenticating to Zendesk
You can authenticate using the Basic or OAuth methods.
Using Basic Authentication
To use Basic authentication, specify your email address and password or your email address and an API token. Set User to your email address and follow the steps below to provide the Password or ApiToken.
- Enable password access in the Zendesk Support admin interface at Admin > Channels > API.
- Manage API tokens in the Zendesk Support Admin interface at Admin > Channels > API. More than one token can be active at the same time. Deleting a token deactivates it permanently.
Using OAuth Authentication
See the Getting Started guide in the CData driver documentation for an authentication guide.
- Click Connect to Zendesk to ensure that the connection is configured properly.
- Click Save & Test to save the changes.
Configure Replication Queries
CData Sync enables you to control replication with a point-and-click interface and with SQL queries. For each replication you wish to configure, navigate to the Jobs tab and click Add Job. Select the Source and Destination for your replication.
Replicate Entire Tables
To replicate an entire table, navigate to the Task tab in the Job, click Add Tasks, choose the table(s) from the list of Zendesk tables you wish to replicate into AlloyDB, and click Add Tasks again.
Customize Your Replication
You can use the Columns and Query tabs of a task to customize your replication. The Columns tab allows you to specify which columns to replicate, rename the columns at the destination, and even perform operations on the source data before replicating. The Query tab allows you to add filters, grouping, and sorting to the replication with the help of SQL queries.
Schedule Your Replication
Select the Overview tab in the Job, and click Configure under Schedule. You can schedule a job to run automatically by configuring it to run at specified intervals, ranging from once every 10 minutes to once every month.
Once you have configured the replication job, click Save Changes. You can configure any number of jobs to manage the replication of your Zendesk data to AlloyDB.
Run the Replication Job
Once all the required configurations are made for the job, select the Zendesk table you wish to replicate and click Run. After the replication completes successfully, a notification appears, showing the time taken to run the job and the number of rows replicated.
Free Trial & More Information
Now that you have seen how to replicate Zendesk data into AlloyDB, visit our CData Sync page to explore more about CData Sync and download a free 30-day trial. Start consolidating your enterprise data today!
As always, our world-class Support Team is ready to answer any questions you may have.
