Bridge Jira Service Desk Connectivity with Apache NiFi

Apache NiFi supports powerful and scalable directed graphs of data routing, transformation, and system mediation logic. When paired with the CData JDBC Driver for Jira Service Desk, NiFi can work with live Jira Service Desk data. This article describes how to connect to and query Jira Service Desk data from an Apache NiFi Flow.

With built-in optimized data processing, the CData JDBC Driver offers unmatched performance for interacting with live Jira Service Desk data. When you issue complex SQL queries to Jira Service Desk, the driver pushes supported SQL operations, like filters and aggregations, directly to Jira Service Desk and utilizes the embedded SQL engine to process unsupported operations client-side (often SQL functions and JOIN operations). Its built-in dynamic metadata querying allows you to work with and analyze Jira Service Desk data using native data types.

Connecting to Jira Service Desk Data in Apache NiFi

1. Download the CData JDBC Driver for Jira Service Desk installer, unzip the package, run the .exe file to install the driver.

2. Copy the CData JDBC Driver JAR file (and license file if it exists), cdata.jdbc.jiraservicedesk.jar (and cdata.jdbc.jiraservicedesk.lic), to the Apache NiFi lib subfolder, for example, C:\nifi-1.3.0-bin\nifi-1.3.0\lib.

   On Windows, the default location for the CData JDBC Driver is C:\Program Files\CData\CData JDBC Driver for Jira Service Desk.

3. Start Apache NiFi by running the run-nifi.bat file in bin subfolder, for example, C:\nifi-1.3.0-bin\nifi-1.3.0\bin.

   (OR)

   Use the command prompt to navigate to the particular directory and run the run-nifi.bat file for example:

   cd C:\nifi-1.3.0-bin\nifi-1.3.0\bin
   .\run-nifi.bat
   

4. Navigate to the Apache NiFi UI in your web browser: It should be https://localhost:8443/nifi.

   Note: If users are utilizing an older version of Apache NiFi, they should access it via http://localhost:8080/nifi. In earlier versions, HTTP was the protocol employed. However, in the most recent version, HTTPS is the standard. By default, HTTP operates on port 8080, while HTTPS uses port 8443.

5. When accessing Apache NiFi via a URL, it prompts you to enter a username and password for login.

   To retrieve login credentials, users should consult the 'App.log' file located within the log directory of their NiFi installation. This file typically contains the necessary details for accessing the NiFi interface.

6. Click the (Configuration) button from the Operate sidebar under the "NiFi Flow" process group.
7. In the NiFi Flow Configuration page, navigate to the "Controller Services" tab.
8. Click the button to create a new controller service.
9. In the Add Controller Service page, select "DBCPConnectionPool", and then click Add.
10. In the Configure Controller Service page, navigate to the "Properties" tab.
11. Click the gear button to configure the new DBCPConnection Pool.

12. Fill in the properties:

    Property	Value
    Database Connection URL	jdbc:jiraservicedesk:ApiKey=myApiKey;User=MyUser;InitiateOAuth=GETANDREFRESH
    Database Driver Class Name	cdata.jdbc.jiraservicedesk.JiraServiceDeskDriver
    Database Driver Location(s)	Path to your Apache NiFi's lib folder where the JAR files are present.

    Built-in Connection String Designer

    For assistance in constructing the JDBC URL, use the connection string designer built into the Jira Service Desk JDBC Driver. Either double-click the JAR file or execute the JAR file from the command-line.

    java -jar cdata.jdbc.jiraservicedesk.jar

    Fill in the connection properties and copy the connection string to the clipboard.

    You can establish a connection to any Jira Service Desk Cloud account or Server instance.

    Connecting with a Cloud Account

    To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

    Supply the following to connect to data:

    • User: Set this to the username of the authenticating user.
    • APIToken: Set this to the API token found previously.

    Connecting with a Service Account

    To authenticate with a service account, you will need to supply the following connection properties:

    • User: Set this to the username of the authenticating user.
    • Password: Set this to the password of the authenticating user.
    • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

    Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

    Accessing Custom Fields

    By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

13. To establish a connection and execute a select query, simply drag and drop the processor (indicated by the yellow highlight) into the workspace.
14. Select the 'ExecuteSQL' processor and click the 'Add' button to make it visible in the workspace.
15. Click on the added processor (ExecuteSQL)to open the connection page.
16. Click on the Verify Properties button and verify to test the connection.
17. Ensure that all the verification results are successful, and then click on APPLY.
18. Activate the connection by clicking the small button at the right corner of the screen.

Your Jira Service Desk data is now available for use in Apache NiFi. For example, you can use the DBCPConnection Pool as the source for a QueryDatabaseTable processor (shown below).

Download a free, 30-day trial of the CData JDBC Driver for Jira Service Desk and start working with your live Jira Service Desk data in Apache NiFi. Reach out to our Support Team if you have any questions.